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Customer Relations

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  • Winning with the Customer from Hell (A Survival Guide) by Shaun Belding, 9781550226300
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    Winning with the Customer from Hell (A Survival Guide) $17.95
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  • Zero Complaints (The Path to Continuous Value Creation) by Gautam Mahajan, Bill Price, Moshe Davidow, 9781032880518
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    Zero Complaints (The Path to Continuous Value Creation) $49.99
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  • Disney y el arte del servicio al cliente (Spanish Edition) - 9786078756971 by Theodore Kinni, 9786078756971
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    Disney y el arte del servicio al cliente (Spanish Edition) - 9786078756971 $25.50
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  • Loyalty Management (Driving Engagement with Loyalty Programs and Customer Experience) by Cristina Ziliani, Marco Ieva, 9781032510354
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    Loyalty Management (Driving Engagement with Loyalty Programs and Customer Experience) $65.99
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  • Creating Loyalty in Youth Travel (How Travel Brands and Destinations Can Build Lifelong Relationships) by Stephen Lowy, 9781398620636
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    Creating Loyalty in Youth Travel (How Travel Brands and Destinations Can Build Lifelong Relationships) $42.99
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  • Tech-Enabled Hospitality (Strategies to Elevate Guest Experience and Operational Efficiency) by Jessica Gillingham, 9781398620285
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    Tech-Enabled Hospitality (Strategies to Elevate Guest Experience and Operational Efficiency) $42.99
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  • How to Get to Know your Customer by Katie Tucker, 9781788607568
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    How to Get to Know your Customer $12.99
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  • Contemporary Issues in Social Media Marketing by Subir Bandyopadhyay, Bikramjit Rishi, 9781032535692
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    Contemporary Issues in Social Media Marketing $72.99
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  • Mastering Habit - How Successful People Think And Operate by Adidas Wilson, 9781386602958
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    Mastering Habit - How Successful People Think And Operate $8.99
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  • Sales Journey (The Proven System to Multiply Your Income And Business) by Michael Tracy, 9781722507169
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    Sales Journey (The Proven System to Multiply Your Income And Business) $19.95
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  • Public Relations For Dummies - 9781394284870 by Eric Yaverbaum, James Palmer, 9781394284870
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    Public Relations For Dummies - 9781394284870 $24.99
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  • Networking for Introverts (Win Business by Being Yourself) by David Kean, Louisa Clarke, 9780349429175
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    Networking for Introverts (Win Business by Being Yourself) $17.99
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  • Customer Portfolio Management (Creating Value with a Large Leaky Bucket of Customers) by Fred Selnes, Michael D. Johnson, 9780262049627
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    Customer Portfolio Management (Creating Value with a Large Leaky Bucket of Customers) $29.95
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  • Strategic Customer Service (Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits) by John Goodman, 9781400252879
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    Strategic Customer Service (Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits) $19.99
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  • The Customering Method (From CX Dogma to Customer Science) by Aarron Spinley, 9781032823089
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    The Customering Method (From CX Dogma to Customer Science) $45.99
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  • How to Say it: Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service) by Jack Griffin, 9780735205253
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    How to Say it: Creating Complete Customer Satisfaction (Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service) $27.00
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  • Extreme Trust (Turning Proactive Honesty and Flawless Execution into Long-Term Profits, RevisedEdition) by Don Peppers, Martha Rogers, 9780143108559
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    Extreme Trust (Turning Proactive Honesty and Flawless Execution into Long-Term Profits, RevisedEdition) $27.00
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  • "I Love You More Than My Dog" (Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad) by Jeanne Bliss, 9781591844419
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    "I Love You More Than My Dog" (Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad) $27.00
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  • Hands-On Salesforce Data Cloud (Implementing and Managing a Real-Time Customer Data Platform) by Joyce Kay Avila, 9781098147860
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    Hands-On Salesforce Data Cloud (Implementing and Managing a Real-Time Customer Data Platform) $69.99
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  • Measuring Service Performance (Practical Research for Better Quality) by Ralf Lisch, 9781032836966
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    Measuring Service Performance (Practical Research for Better Quality) $52.99
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  • The Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill, Jim Alexander, 9781032838687
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    The Handbook of Customer Satisfaction and Loyalty Measurement $52.99
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  • Effective Client Management in Professional Services (How to Build Successful Client Relationships) by Jack Berkovi, 9781032836942
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    Effective Client Management in Professional Services (How to Build Successful Client Relationships) $52.99
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  • AI-Driven Value Management (How AI Can Help Bridge the Gap Across the Enterprise to Achieve Customer Success) by Craig LeGrande, Venky Lakshminarayanan, 9781394288823
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    AI-Driven Value Management (How AI Can Help Bridge the Gap Across the Enterprise to Achieve Customer Success) $35.00
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  • Trends in the Transformation Economy (Where Health, Well-Being & Happiness Matter Most) by Christophe Jauquet, 9789401499378
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    Trends in the Transformation Economy (Where Health, Well-Being & Happiness Matter Most) $45.00
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  • Growth Marketing Strategy (Drive Profits and Sustained Business Growth) by Rose Jia, 9781398618343
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    Growth Marketing Strategy (Drive Profits and Sustained Business Growth) $45.99
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  • Building B2B Relationships (How to Identify, Map and Develop Key Relationships to Win More Business) by Ryan O'Sullivan, 9781398615410
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    Building B2B Relationships (How to Identify, Map and Develop Key Relationships to Win More Business) $42.99
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  • Data-Driven Customer Experience Transformation (Optimize Your Omnichannel Approach) by Mohamed Zaki, 9781398617391
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    Data-Driven Customer Experience Transformation (Optimize Your Omnichannel Approach) $41.99
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  • The Customer of the Future (10 Guiding Principles for Winning Tomorrow's Business) - 9780310172598 by Blake Morgan
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    The Customer of the Future (10 Guiding Principles for Winning Tomorrow's Business) - 9780310172598 $22.99
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  • The Call Center Handbook (The Complete Guide to Starting, Running, and Improving Your Call Center) by Keith Dawson, 9781578203055
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    The Call Center Handbook (The Complete Guide to Starting, Running, and Improving Your Call Center) $66.99
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  • Consumer-Brand Relationships (Theory and Practice) by Susan Fournier, Michael Breazeale, Marc Fetscherin, 9780415783132
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    Consumer-Brand Relationships (Theory and Practice) $82.99
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  • The Customer Excellence Enterprise (A Playbook for Creating Customers for Life) by Wayne Simmons, Tom DeWitt, 9781394253685
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    The Customer Excellence Enterprise (A Playbook for Creating Customers for Life) $28.00
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  • Practical Digital Marketing and AI Psychology (How to Gain Online Consumer Trust and Sales Using Technologies and Psychology) by J. Jonathan Gabay, 9781032530284
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    Practical Digital Marketing and AI Psychology (How to Gain Online Consumer Trust and Sales Using Technologies and Psychology) $52.99
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  • Selling in Customer Service (Integrating and Coordinating Service and Selling) by Leon Cai, 9781032644011
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    Selling in Customer Service (Integrating and Coordinating Service and Selling) $40.99
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  • The Harvard Business Review Sales Management Handbook (How to Lead High-Performing Sales Teams) by Prabhakant Sinha, Arun Shastri, Sally E. Lorimer, 9781647826802
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    The Harvard Business Review Sales Management Handbook (How to Lead High-Performing Sales Teams) $29.99
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  • Personalized (Customer Strategy in the Age of AI) by Mark Abraham, David C. Edelman, 9781647826277
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    Personalized (Customer Strategy in the Age of AI) $32.00
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  • Social Media Measurement and Management (Entrepreneurial Digital Analytics) by Jeremy Harris Lipschultz, 9781032247861
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    Social Media Measurement and Management (Entrepreneurial Digital Analytics) $61.99
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  • Mastering the Virtual Sale (7 Strategies to Explode Your Business in the New Economy) - 9781722505523 by Kerry Johnson MBA, Ph.D., 9781722505523
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    Mastering the Virtual Sale (7 Strategies to Explode Your Business in the New Economy) - 9781722505523 $19.95
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  • Mastering the Virtual Sale (7 Strategies to Explode Your Business in the New Economy) by Kerry Johnson MBA, Ph.D., 9781722510398
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    Mastering the Virtual Sale (7 Strategies to Explode Your Business in the New Economy) $30.00
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  • Electronic Bill Presentment and Payment by Kornel Terplan, 9780367395360
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    Electronic Bill Presentment and Payment $82.99
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  • The Stakeholder Perspective (Relationship Management to Increase Value and Success Rates of Projects) - 9781032088242 by Massimo Pirozzi, 9781032088242
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    The Stakeholder Perspective (Relationship Management to Increase Value and Success Rates of Projects) - 9781032088242 $57.99
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  • Do B2B Better (Drive Growth Through Game-Changing Customer Experience) by Jim Tincher, Daniel Futter, 9781637560181
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    Do B2B Better (Drive Growth Through Game-Changing Customer Experience) $29.00
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    Sales Management - 9781394182596 $28.00
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  • Rockstar Service. Rockstar Profits. (Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life) by David Brownlee, 9781642792225
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    Rockstar Service. Rockstar Profits. (Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life) $17.95
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  • Sorry Spock, Emotions Drive Business (Proving the Value of Creative Ideas With Science) by Adam W. Morgan, 9781642790719
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    Sorry Spock, Emotions Drive Business (Proving the Value of Creative Ideas With Science) $17.95
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  • So, What's the Bottom Line? (76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand) - 9781630475246 by Yitzchok Saftlas, 9781630475246
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    So, What's the Bottom Line? (76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand) - 9781630475246 $19.95
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    CS Training Video $17.99
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  • Tourist Customer Service Satisfaction (An Encounter Approach) by Francis Noe, Muzaffer Uysal, Vincent Magnini, 9781138880719
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    Tourist Customer Service Satisfaction (An Encounter Approach) $68.99
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  • The Journey Mapping Playbook (A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping) by Jerry Angrave, 9783110641110
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    The Journey Mapping Playbook (A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping) $32.99
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  • True Alignment (Linking Company Culture with Customer Needs for Extraordinary Results) - 9781400245567 by Edgar Papke, 9781400245567
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    True Alignment (Linking Company Culture with Customer Needs for Extraordinary Results) - 9781400245567 $19.99
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  • The Instant Coffee Shop (How to open a café in one week) by Darcy Millar, 9781786751287
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    The Instant Coffee Shop (How to open a café in one week) $18.99
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  • Implementing SAP® CRM (The Guide for Business and Technology Managers) by Vivek Kale, 9780367378059
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    Implementing SAP® CRM (The Guide for Business and Technology Managers) $86.99
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  • Gemba Walks for Service Excellence (The Step-by-Step Guide for Identifying Service Delighters) by Robert Petruska, 9781439886748
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    Gemba Walks for Service Excellence (The Step-by-Step Guide for Identifying Service Delighters) $60.99
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  • Tiny Noticeable Things (The Secret Weapon to Making a Difference in Business) by Adrian Webster, 9781119780892
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    Tiny Noticeable Things (The Secret Weapon to Making a Difference in Business) $24.95
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  • Transform Customer Experience (How to achieve customer success and create exceptional CX) by Isabella Villani, 9780730368366
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    Transform Customer Experience (How to achieve customer success and create exceptional CX) $22.00
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  • The Relationship Revolution (Closing the Customer Promise Gap) by Larry Hochman, 9780470687932
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    The Relationship Revolution (Closing the Customer Promise Gap) $31.00
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  • Customer Relationship Management (Marketing 04.04) by Michael J. Cunningham, 9781841122137
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    Customer Relationship Management (Marketing 04.04) $19.95
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  • Predictive Dialing Fundamentals (An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today) by Aleksander Szlam, Ken Thatcher, 9780936648804
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    Predictive Dialing Fundamentals (An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today) $54.99
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  • Customer Experience in Fashion Retailing (Merging Theory and Practice) by Bethan Alexander, 9781032453002
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    Customer Experience in Fashion Retailing (Merging Theory and Practice) $57.99
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  • Principled Productivity (Why Ethical Treatment of Everyone in an Organization Will Result in Increased Productivity) by Gerald J. Watson Jr., 9781032298412
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    Principled Productivity (Why Ethical Treatment of Everyone in an Organization Will Result in Increased Productivity) $64.99
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  • Buyer Personas, Revised and Expanded (Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business) - 9781394236336 by Jim Kraus, Adele Revella, 9781394236336
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    Buyer Personas, Revised and Expanded (Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business) - 9781394236336 $28.00
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  • Revolutionizing the AI-Digital Landscape (A Guide to Sustainable Emerging Technologies for Marketing Professionals) by Alex Khang, Pushan Kumar Dutta, Sachin Gupta, Nishu Ayedee, Sandeep Chatterjee, 9781032688299
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    Revolutionizing the AI-Digital Landscape (A Guide to Sustainable Emerging Technologies for Marketing Professionals) $82.99
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  • The Experience (How to Wow Your Customers and Create a Passionate Workplace) - 9780123954930 by Lior Arussy, 9780123954930
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    The Experience (How to Wow Your Customers and Create a Passionate Workplace) - 9780123954930 $42.99
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  • Call Center Savvy (How to Position Your Call Center for the Business Challenges of the 21st Century) by Keith Dawson, 9781578200504
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    Call Center Savvy (How to Position Your Call Center for the Business Challenges of the 21st Century) $42.99
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  • Managing Customer Relationships Using Customer Care Techniques (Strategy Development of an International Enterprise) by Anna Brzozowska, Stanisław Brzeziński, Arnold Pabian, Barbara Pabian, 9781032713908
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    Managing Customer Relationships Using Customer Care Techniques (Strategy Development of an International Enterprise) $70.99
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  • A Practical Guide to CRM (Building More Profitable Customer Relationships) by Janice Reynolds, 9781578201020
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    A Practical Guide to CRM (Building More Profitable Customer Relationships) $69.99
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  • Breakthrough Customer Service (Best Practices of Leaders in Customer Support) by Stanley A. Brown, 9780471642329
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    Breakthrough Customer Service (Best Practices of Leaders in Customer Support) $55.00
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  • Strategic Customer Care (An Evolutionary Approach to Increasing Customer Value and Profitability) by Stanley A. Brown, 9780471643425
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    Strategic Customer Care (An Evolutionary Approach to Increasing Customer Value and Profitability) $50.00
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  • Call Centers For Dummies by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson, 9780470677438
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    Call Centers For Dummies $27.99
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  • Tele-Stress (Relief for Call Center Stress) by Stephen Coscia, 9781578200290
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    Tele-Stress (Relief for Call Center Stress) $33.99
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  • A Practical Guide to Call Center Technology (Select the Right Systems for Total Customer Satisfaction) by Andrew Waite, 9781578200948
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    A Practical Guide to Call Center Technology (Select the Right Systems for Total Customer Satisfaction) $69.99
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  • Maximizing Call Center Performance (136 Innovative Ideas for Increasing Productivity and Customer Satisfaction) by Madeline Bodin, 9781578200269
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    Maximizing Call Center Performance (136 Innovative Ideas for Increasing Productivity and Customer Satisfaction) $42.99
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  • Designing the Best Call Center for Your Business by Brendan Read, 9781578203130
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    Designing the Best Call Center for Your Business $69.99
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  • The Complete Guide to Customer Support (How to Turn Technical Assistance Into a Profitable Relationship) by Joe Fleischer, 9781578200979
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    The Complete Guide to Customer Support (How to Turn Technical Assistance Into a Profitable Relationship) $66.99
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  • Customer Service Over the Phone (Techniques and Technology for Handling Customers Over the Phone) by Stephen Coscia, 9781578200467
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    Customer Service Over the Phone (Techniques and Technology for Handling Customers Over the Phone) $38.99
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  • Designing Service Excellence (People and Technology) - 9780367783747 by Brian Hunt, Toni Ivergard, 9780367783747
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    Designing Service Excellence (People and Technology) - 9780367783747 $72.99
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  • Internal Marketing (Your Company's Next Stage of Growth) by William Winston, Dennis J Cahill, 9781138972988
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    Internal Marketing (Your Company's Next Stage of Growth) $73.99
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  • The Call Center Dictionary (The Complete Guide to Call Center and Customer Support Technology Solutions) by Madeline Bodin, 9781578200955
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    The Call Center Dictionary (The Complete Guide to Call Center and Customer Support Technology Solutions) $52.99
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  • Cultural Studies and Anti-Consumerism by Sam Binkley, Jo Littler, 9780415846899
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    Cultural Studies and Anti-Consumerism $82.99
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  • Contemporary Issues in Digital Marketing by Outi Niininen, 9780367555351
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    Contemporary Issues in Digital Marketing $70.99
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  • Sport Business Analytics (Using Data to Increase Revenue and Improve Operational Efficiency) by C. Keith Harrison, Scott Bukstein, 9781032339818
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    Sport Business Analytics (Using Data to Increase Revenue and Improve Operational Efficiency) $59.99
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  • The New Customer Experience Management (Why and How the Companies of the Future Address Their Customers' Needs Proactively) by Ivaylo Yorgov, 9781032313412
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    The New Customer Experience Management (Why and How the Companies of the Future Address Their Customers' Needs Proactively) $49.99
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  • Performance Measurement and Leisure Management by Konstantinos Alexandris, 9780415849142
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    Performance Measurement and Leisure Management $51.99
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  • Call Center Continuity Planning by Jim Rowan, Sharon Rowan, 9780367455736
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    Call Center Continuity Planning $84.99
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  • The Experience (How to Wow Your Customers and Create a Passionate Workplace) by Lior Arussy, 9781578203062
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    The Experience (How to Wow Your Customers and Create a Passionate Workplace) $69.99
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  • How to Win at CRM (Strategy, Implementation, Management) by Seth Kinnett, 9780367657888
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    How to Win at CRM (Strategy, Implementation, Management) $62.99
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  • The Pocket Mentor for Game Community Management by Carolin Wendt, 9781032315966
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    The Pocket Mentor for Game Community Management $48.99
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  • The Customer Is Always Wrong - 9781400247264 by Scott Seiss, 9781400247264
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    The Customer Is Always Wrong - 9781400247264 $22.99
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  • The 8 Laws of Customer-Focused Leadership (New Rules for Building A Business Around Today's Customer) by Blake Morgan, 9781400245956
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    The 8 Laws of Customer-Focused Leadership (New Rules for Building A Business Around Today's Customer) $29.99
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  • Heroes, Villains, and the Thrill of Professional Selling (Your Guide to Directing a Winning Buying Experience) by Adrian Davis, 9781642255461
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    Heroes, Villains, and the Thrill of Professional Selling (Your Guide to Directing a Winning Buying Experience) $17.99
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  • The Advantage of Other (A Leader's Guide to Building an Equitable, Dynamic, and Productive Workplace) by Nancy Geenen, 9781642253771
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    The Advantage of Other (A Leader's Guide to Building an Equitable, Dynamic, and Productive Workplace) $24.99
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  • How Did I Not See This Coming? (A New Manager's Guide to Avoiding Total Disaster) by Katy Tynan, 9781562867867
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    How Did I Not See This Coming? (A New Manager's Guide to Avoiding Total Disaster) $17.95
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  • Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks by Jeanine Blackwell, Bernice McCarthy, 9781562864972
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    Hold On, You Lost Me: Use Learning Styles to Create Training That Sticks $32.99
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  • The 31 Practices (Release the Power of Your Organization's Values Every Day) by Alison Whybrow, 9781907794353
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    The 31 Practices (Release the Power of Your Organization's Values Every Day) $24.95
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  • Treasure Hunt (A Common-Sense Approach to Building a Successful Sales Career) by Michael Hinkle, 9781642257397
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    Treasure Hunt (A Common-Sense Approach to Building a Successful Sales Career) $19.99
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  • The Versatile Leader (The Confidence to Excel in Every Situation) by Msuega Tese, 9781955884518
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    The Versatile Leader (The Confidence to Excel in Every Situation) $17.99
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    Transformative Marketing (A Roadmap for Driving Results in the Digital World) - 9780815392279 $29.95
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  • Professional Services Marketing (Strategy and Tactics) - 9781560242413 by William Winston, Frederick G Crane, 9781560242413
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    Professional Services Marketing (Strategy and Tactics) - 9781560242413 $70.99
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  • Digital Customer Success (Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth) by Nick Mehta, Kellie Capote, 9781394205875
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    Digital Customer Success (Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth) $28.00
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  • Ask & Deliver (Discover the Heart of Your Business by Listening to the Voice of Your Customers) by Mary Ann O'Brien, 9798887500201
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    Ask & Deliver (Discover the Heart of Your Business by Listening to the Voice of Your Customers) $29.99
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  • Building Better Brands (Essential Marketing Strategies for the Construction Industry) by Elton Mayfield, 9781642259322
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    Building Better Brands (Essential Marketing Strategies for the Construction Industry) $29.99
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