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Measuring Service Performance (Practical Research for Better Quality)
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Product Details
Author:
Ralf Lisch
Format:
Paperback
Pages:
212
Publisher:
Taylor & Francis (June 24, 2024)
Language:
English
Audience:
Professional and scholarly
ISBN-13:
9781032836966
Dimensions:
6.875" x 9.6875"
File:
TAYLORFRANCIS-TayFran_260326053103677-20260326.xml
Folder:
TAYLORFRANCIS
List Price:
$49.99
Country of Origin:
United States
As low as:
$47.49
Publisher Identifier:
P-CRC
Discount Code:
H
Pub Discount:
30
Weight:
14.125oz
Case Pack:
24
Imprint:
Routledge
Overview
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro
