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- Winning with the Caller from Hell (A Survival Guide for Doing Business on the Telephone)
Winning with the Caller from Hell (A Survival Guide for Doing Business on the Telephone)
List Price:
$17.95
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Product Details
Author:
Shaun Belding
Format:
Paperback
Pages:
204
Publisher:
ECW Press (September 23, 2005)
Language:
English
Audience:
General/trade
ISBN-13:
9781550226959
ISBN-10:
1550226959
Dimensions:
5.5" x 8" x 0.56"
File:
Eloquence-SimonSchuster_04022026_P9912986_onix30_Complete-20260402.xml
Folder:
Eloquence
List Price:
$17.95
Pub Discount:
65
Series:
Winning with... series
Case Pack:
50
As low as:
$13.82
Publisher Identifier:
P-SS
Discount Code:
A
Imprint:
ECW Press
Weight:
16oz
Overview
Callers from Hell — they scream, sob, and sometimes they’re so incoherent you can’t understand them!
Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
Shaun Belding’s new book tells you how to help defuse conflict, identifies effective strategies such as LIFT (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.
