- Home
- Business & Economics
- Customer Relations
- Emotional Value (Creating Strong Bonds with Your Customers)
Emotional Value (Creating Strong Bonds with Your Customers)
List Price:
$27.95
- Availability: Confirm prior to ordering
- Branding: minimum 50 pieces (add’l costs below)
- Check Freight Rates (branded products only)
Branding Options (v), Availability & Lead Times
- 1-Color Imprint: $2.00 ea.
- Promo-Page Insert: $2.50 ea. (full-color printed, single-sided page)
- Belly-Band Wrap: $2.50 ea. (full-color printed)
- Set-Up Charge: $45 per decoration
- Availability: Product availability changes daily, so please confirm your quantity is available prior to placing an order.
- Branded Products: allow 10 business days from proof approval for production. Branding options may be limited or unavailable based on product design or cover artwork.
- Unbranded Products: allow 3-5 business days for shipping. All Unbranded items receive FREE ground shipping in the US. Inquire for international shipping.
- RETURNS/CANCELLATIONS: All orders, branded or unbranded, are NON-CANCELLABLE and NON-RETURNABLE once a purchase order has been received.
Product Details
Author:
Janelle Barlow, Dianna Maul
Format:
Hardcover
Pages:
336
Publisher:
Berrett-Koehler Publishers (April 17, 2000)
Imprint:
Berrett-Koehler Publishers
Language:
English
Audience:
General/trade
ISBN-13:
9781576750797
ISBN-10:
1576750795
Weight:
23.2oz
Dimensions:
6.5" x 9.5" x 1.06"
File:
RandomHouse-PRH_Book_Company_PRH_PRT_Onix_full_active_D20260705T122403_156890376-20260705.xml
Folder:
RandomHouse
List Price:
$27.95
Country of Origin:
United States
Pub Discount:
65
Case Pack:
16
As low as:
$21.52
Publisher Identifier:
P-RH
Discount Code:
A
QuickShip:
Yes
Overview
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
