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Customer Relations

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  • Customer Advisory Boards (A Strategic Tool for Customer Relationship Building) - 9780789015587 by David L Loudon, Tony Carter, 9780789015587
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    Customer Advisory Boards (A Strategic Tool for Customer Relationship Building) - 9780789015587 $76.99
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  • The Consumer . . . or Else! (Consumer-Centric Business Paradigms) - 9780789015693 by Donald F Dufek, Camille P Schuster, 9780789015693
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    The Consumer . . . or Else! (Consumer-Centric Business Paradigms) - 9780789015693 $91.99
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  • Capturing Customer Equity (Moving from Products to Customers) by David Bejou, R. Gopalkrishnan, 9780789033406
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    Capturing Customer Equity (Moving from Products to Customers) $76.99
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  • Bottom-Line Call Center Management - 9780750676847 by David L. Butler, 9780750676847
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    Bottom-Line Call Center Management - 9780750676847 $91.99
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  • Public Relations and the Corporate Persona (The Rise of the Affinitive Organization) - 9780367874650 by Burton Saint John III, 9780367874650
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    Public Relations and the Corporate Persona (The Rise of the Affinitive Organization) - 9780367874650 $62.99
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  • Managing Customer Service by Institute of Leadership & Management, 9780080464190
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    Managing Customer Service $57.99
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  • Disney y el arte del servicio al cliente (Spanish Edition) by Disney Institute, Theodore Kinni, 9786078469253
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    Disney y el arte del servicio al cliente (Spanish Edition) $25.95
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  • Developments in the Call Centre Industry (Analysis, Changes and Challenges) by Julia Connell, John Burgess, 9780415511483
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    Developments in the Call Centre Industry (Analysis, Changes and Challenges) $18.99
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  • The Customer Copernicus (How to be Customer-Led) - 9780367564636 by Charlie Dawson, Seán Meehan, 9780367564636
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    The Customer Copernicus (How to be Customer-Led) - 9780367564636 $45.99
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  • Managing Markets and Customers (Revised Edition) by Elearn, 9780080557397
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    Managing Markets and Customers Revised Edition $73.99
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  • An International Political Economy - 9780367165239 by W. Ladd Hollist, 9780367165239
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    International Political Economy Yearbook (Volume 1: An International Political Economy) - 9780367165239 $62.99
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  • Achieving Patient (aka Customer) Experience Excellence (Lessons From a Successful Cultural Transformation in a Hospital) by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson, 9781466583085
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    Achieving Patient (aka Customer) Experience Excellence (Lessons From a Successful Cultural Transformation in a Hospital) $69.99
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  • Your Customers' Perception of Quality (What It Means to Your Bottom Line and How to Control It) by Baboo Kureemun, Robert Fantina, 9781439845813
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    Your Customers' Perception of Quality (What It Means to Your Bottom Line and How to Control It) $69.99
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  • Listening to the Voice of the Market (How to Increase Market Share and Satisfy Current Customers) by R. Eric Reidenbach, 9781420093308
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    Listening to the Voice of the Market (How to Increase Market Share and Satisfy Current Customers) $89.99
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  • More Is More (How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences) by Blake Morgan, 9781138046788
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    More Is More (How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences) $69.99
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  • Customer Relationship Management in Electronic Markets by Gopalkrishnan R Iyer, David Bejou, 9780789019448
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    Customer Relationship Management in Electronic Markets $69.99
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  • Winning with Data in the Business of Sports (CRM and Analytics) by Fiona Green, 9780367610708
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    Winning with Data in the Business of Sports (CRM and Analytics) $69.99
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  • Practical Customer Success Management (A Best Practice Framework for Rapid Generation of Customer Success) by Rick Adams, 9780367182762
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    Practical Customer Success Management (A Best Practice Framework for Rapid Generation of Customer Success) $69.99
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  • Building Value through Marketing (A Step-by-Step Guide) by Philip Sugai, 9780367472863
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    Building Value through Marketing (A Step-by-Step Guide) $51.99
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  • Designing and Delivering Superior Customer Value (Concepts, Cases, and Applications) by Art Weinstein, William C. Johnson, 9780367230197
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    Designing and Delivering Superior Customer Value (Concepts, Cases, and Applications) $84.99
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  • The Dark Side of Emotional Labour by Jenna Ward, Robert McMurray, 9780367737702
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    The Dark Side of Emotional Labour $70.99
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  • Experiential Marketing (Case Studies in Customer Experience) - 9780367900922 by Wided Batat, 9780367900922
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    Experiential Marketing (Case Studies in Customer Experience) - 9780367900922 $69.99
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  • Customer Relationship Management - 9781632401311 by Edward Pepper, 9781632401311
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    Customer Relationship Management - 9781632401311 $94.95
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  • Delivering Fantastic Customer Experience (How to Turn Customer Satisfaction Into Customer Relationships) by Daniel Lafrenière, 9780367346034
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    Delivering Fantastic Customer Experience (How to Turn Customer Satisfaction Into Customer Relationships) $33.99
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  • Protecting Main Street (Measuring the Customer Experience in Financial Services for Business and Public Policy) by Paul C. Lubin, 9781138864160
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    Protecting Main Street (Measuring the Customer Experience in Financial Services for Business and Public Policy) $70.99
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  • Freedom Within a Framework (Hearing the Voice of the Customer on the Factory Floor) by Paul Cafaro, 9780367085773
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    Freedom Within a Framework (Hearing the Voice of the Customer on the Factory Floor) $69.99
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  • Customer Service Management in Africa (A Strategic and Operational Perspective) by Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey, 9780367143374
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    Customer Service Management in Africa (A Strategic and Operational Perspective) $89.99
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  • The Customer Experience Model by Adyl Aliekperov, 9780367478254
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    The Customer Experience Model $89.99
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  • Developing Knowledge-Based Client Relationships by Ross Dawson, 9780750678711
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    Developing Knowledge-Based Client Relationships $70.99
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  • Build Chatbot Interactions (Responsive, Intuitive Interfaces with Ruby) by Daniel Pritchett, 9781680506327
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    Build Chatbot Interactions (Responsive, Intuitive Interfaces with Ruby) $35.95
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  • Digital Channels and Social Media Management in Luxury Markets by Fabrizio Mosca, Chiara Civera, 9780367890667
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    Digital Channels and Social Media Management in Luxury Markets $70.99
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  • Absolute Essentials of Operations Management by Andrew Greasley, 9780367259341
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    Absolute Essentials of Operations Management $89.99
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  • When Digital Becomes Human (The Transformation of Customer Relationships) - 9780749473235 by Steven Van Belleghem, 9780749473235
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    When Digital Becomes Human (The Transformation of Customer Relationships) - 9780749473235 $38.99
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  • Scoring Points (How Tesco Continues to Win Customer Loyalty) by Clive Humby, Terry Hunt, Tim Phillips, 9780749453381
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    Scoring Points (How Tesco Continues to Win Customer Loyalty) $45.99
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  • The Call Centre Training Handbook (A Complete Guide to Learning and Development in Contact Centres) by John P. Wilson, 9780749450885
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    The Call Centre Training Handbook (A Complete Guide to Learning and Development in Contact Centres) $69.99
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  • On Purpose (Delivering a Branded Customer Experience People Love) by Shaun Smith, Andy Milligan, 9780749471910
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    On Purpose (Delivering a Branded Customer Experience People Love) $38.99
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  • Stickier Marketing (How to Win Customers in a Digital Age) by Grant Leboff, 9780749471088
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    Stickier Marketing (How to Win Customers in a Digital Age) $38.99
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  • Researching Customer Satisfaction and Loyalty (How to Find Out What People Really Think) by Paul Szwarc, 9780749443368
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    Researching Customer Satisfaction and Loyalty (How to Find Out What People Really Think) $47.99
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  • Leading the Customer Experience (How to Chart a Course and Deliver Outstanding Results) - 9781789666878 by Brad Cleveland, Scott McKain, 9781789666878
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    Leading the Customer Experience (How to Chart a Course and Deliver Outstanding Results) - 9781789666878 $45.99
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  • Executive Engagement Strategies (How to Have Conversations and Develop Relationships that Build B2B Business) by Bev Burgess, 9781789661927
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    Executive Engagement Strategies (How to Have Conversations and Develop Relationships that Build B2B Business) $47.99
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  • Creating Customer Loyalty (Build Lasting Loyalty Using Customer Experience Management) - 9780749484309 by Chris Daffy, 9780749484309
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    Creating Customer Loyalty (Build Lasting Loyalty Using Customer Experience Management) - 9780749484309 $38.99
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  • Customer-Driven Transformation (How Being Design-led Helps Companies Get the Right Services to Market) by Joe Heapy, Oliver King, James Samperi, 9780749483012
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    Customer-Driven Transformation (How Being Design-led Helps Companies Get the Right Services to Market) $45.99
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  • Customer Innovation (Delivering a Customer-Led Strategy for Sustainable Growth) by Marion Debruyne, Koen Tackx, 9780749484187
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    Customer Innovation (Delivering a Customer-Led Strategy for Sustainable Growth) $52.00
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  • Customer Care Excellence (How to Create an Effective Customer Focus) by Sarah Cook, 9780749457051
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    Customer Care Excellence (How to Create an Effective Customer Focus) $45.99
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  • Account-Based Growth (Unlocking Sustainable Value Through Extraordinary Customer Focus) by Bev Burgess, Tim Shercliff, 9781398607446
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    Account-Based Growth (Unlocking Sustainable Value Through Extraordinary Customer Focus) $42.99
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  • Building the Value Machine (Transforming Your Business Through Collaborative Customer Partnerships) by Peter Cheverton, Kingsley Weber, 9780749454852
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    Building the Value Machine (Transforming Your Business Through Collaborative Customer Partnerships) $49.99
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  • A Practitioner's Guide to Account-Based Marketing (Accelerating Growth in Strategic Accounts) by Bev Burgess, Dave Munn, 9781398600874
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    A Practitioner's Guide to Account-Based Marketing (Accelerating Growth in Strategic Accounts) $47.99
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  • Complaint Management Excellence (Creating Customer Loyalty through Service Recovery) by Sarah Cook, 9780749465308
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    Complaint Management Excellence (Creating Customer Loyalty through Service Recovery) $52.00
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  • Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever by Micah Solomon, 9781264825516
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    Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever $27.00
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  • Winning Adaptive Sales (Accelerate Your Success by Leading With Insights) by Lee Hicks, 9781599327747
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    Winning Adaptive Sales (Accelerate Your Success by Leading With Insights) $19.99
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  • F The Funnel (A New Way To Engage Customers & Grow Revenue) by Jeff Pedowitz, 9781950863679
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    F The Funnel (A New Way To Engage Customers & Grow Revenue) $29.99
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  • #Resolve To Evolve (How Being Personal About Business Can Help It Grow) by Megan Driscoll, 9781946633354
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    #Resolve To Evolve (How Being Personal About Business Can Help It Grow) $24.99
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  • The VIP Principle (Discover How Guest Experiences Drive Long Term Growth) by Michelle Pascoe, Dave Staughton, 9781599325576
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    The VIP Principle (Discover How Guest Experiences Drive Long Term Growth) $14.99
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  • Behind The Red Door (Unlock Your Advocacy Influence And Success) by Karen B. Moore, 9781599326603
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    Behind The Red Door (Unlock Your Advocacy Influence And Success) $24.99
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  • The Growth Gears (Using A Market-Based Framework To Drive Business Success) by Art Saxby, Pete Hayes, 9781599325897
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    The Growth Gears (Using A Market-Based Framework To Drive Business Success) $25.99
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  • Crazy Lucky Girl (Do You Have the Keys to Success?) by Susan Meitner, 9781599324449
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    Crazy Lucky Girl (Do You Have the Keys to Success?) $21.95
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  • How To Succeed in the Relationship Economy (Make Data Work for You, Empathise with Customers, Grow Valuable Relationships) by Matt Lindsay, Xavier Van Leeuwe, Matthijs Van De Peppel, 9781599326498
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    How To Succeed in the Relationship Economy (Make Data Work for You, Empathise with Customers, Grow Valuable Relationships) $25.99
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  • The Hospitality Mentality (Create Raving Fans Through Your Guest Experience) by Josh Liebman, 9781636981765
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    The Hospitality Mentality (Create Raving Fans Through Your Guest Experience) $18.95
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  • The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) by Dan Gingiss, 9781631954597
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    The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) $26.95
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  • Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) - 9781642797831 by Dr. Len Tau
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    Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) - 9781642797831 $33.95
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  • Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) by Dr. Len Tau, 9781642797817
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    Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) $19.95
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  • The Social Styles Handbook (Adapt Your Style to Win Trust) by Larry Wilson, 9798218046408
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    The Social Styles Handbook (Adapt Your Style to Win Trust) $21.95
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  • CustomHer Experience (The Importance of Tailoring Your Brand Experience to the Female Consumer) by Katie Mares, 9798886450262
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    CustomHer Experience (The Importance of Tailoring Your Brand Experience to the Female Consumer) $24.95
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  • Reimagining Customer Service in Healthcare (Boost Loyalty, Profits, and Outcomes) by Jennifer L. FitzPatrick, 9781637586822
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    Reimagining Customer Service in Healthcare (Boost Loyalty, Profits, and Outcomes) $18.00
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  • Do Penguins Eat Peaches? (And other unexpected ways to discover what your customers want) by Katie Tucker, 9781788604178
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    Do Penguins Eat Peaches? (And other unexpected ways to discover what your customers want) $21.99
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  • Epic Content Marketing, Second Edition: Break through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in.. by Joe Pulizzi, Brian W. Piper, 9781264774456
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    Epic Content Marketing, Second Edition: Break through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in.. $30.00
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  • Award Winning Customer Service (101 Ways to Guarantee Great Performance) by Renee Evenson, 9780814474549
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    Award Winning Customer Service (101 Ways to Guarantee Great Performance) $19.99
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  • The Power of Value Selling (The Gold Standard to Drive Revenue and Create Customers for Life) by Julie Thomas, 9781394182565
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    The Power of Value Selling (The Gold Standard to Drive Revenue and Create Customers for Life) $28.00
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  • Unforgettable (The Art and Science of Creating Memorable Experiences) by Phil Mershon, 9781636981017
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    Unforgettable (The Art and Science of Creating Memorable Experiences) $19.95
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  • Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) by John Goodman, 9781400231072
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    Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) $19.99
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  • Get Scrappy (Smarter Digital Marketing for Businesses Big and Small) - 9781400246014 by Nick Westergaard, 9781400246014
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    Get Scrappy (Smarter Digital Marketing for Businesses Big and Small) - 9781400246014 $19.99
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  • Super Strategist (The Art and Science of Modern Account Planning) by Lesley Bielby, Douglas Atkin, 9781773271477
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    Super Strategist (The Art and Science of Modern Account Planning) $29.99
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  • Customer Communities (Engage and Retain Customers to Build the Future of Your Business) by Nick Mehta, Robin Van Lieshout, 9781394172115
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    Customer Communities (Engage and Retain Customers to Build the Future of Your Business) $32.00
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  • Sell with a Story (How to Capture Attention, Build Trust, and Close the Sale) by Paul Smith, 9781400242368
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    Sell with a Story (How to Capture Attention, Build Trust, and Close the Sale) $19.99
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  • Whoever Tells the Best Story Wins (How to Use Your Own Stories to Communicate with Power and Impact) by Annette Simmons, 9781400239719
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    Whoever Tells the Best Story Wins (How to Use Your Own Stories to Communicate with Power and Impact) $19.99
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  • Jobs to Be Done (A Roadmap for Customer-Centered Innovation) - 9781400238767 by Stephen Wunker, Jessica Wattman, David Farber, 9781400238767
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    Jobs to Be Done (A Roadmap for Customer-Centered Innovation) - 9781400238767 $19.99
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  • Stealing Genius (The Seven Levels of Adaptive Innovation) by Steve Miller, 9781640953437
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    Stealing Genius (The Seven Levels of Adaptive Innovation) $15.99
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  • The Million-Dollar Financial Advisor (Powerful Lessons and Proven Strategies from Top Producers) by David J. Mullen, Jr., 9781400336562
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    The Million-Dollar Financial Advisor (Powerful Lessons and Proven Strategies from Top Producers) $24.99
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  • Possibility Unleashed: Pathbreaking Lessons for Making Change Happen in Your Organization and Beyond by Marc Harrison, 9781264646708
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    Possibility Unleashed: Pathbreaking Lessons for Making Change Happen in Your Organization and Beyond $32.00
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  • No Nonsense: Attract New Customers (100+ Ideas to Bring In More Customers) by Jerry R. Wilson, 9781632651808
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    No Nonsense: Attract New Customers (100+ Ideas to Bring In More Customers) $14.95
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  • The Science of Customer Connections (Manage Your Message to Grow Your Business) by Jim Karrh, Dorie Clark, 9781632651532
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    The Science of Customer Connections (Manage Your Message to Grow Your Business) $16.95
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  • Why Customers Leave (and How to Win Them Back) ((24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)) by David Avrin, Larry Winget, 9781632651518
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    Why Customers Leave (and How to Win Them Back) ((24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)) $22.95
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  • Conversation Marketing (How to Be Relevant and Engage Your Customer by Speaking Human) by Kevin Lund, Joe Pulizzi, 9781632651389
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    Conversation Marketing (How to Be Relevant and Engage Your Customer by Speaking Human) $16.95
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  • Listening with Empathy (Creating Genuine Connections with Customers and Colleagues) by John Selby, 9781571745149
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    Listening with Empathy (Creating Genuine Connections with Customers and Colleagues) $19.95
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  • Courting Business (101 Ways for Accelerating Business Relationships) by Ann Marie Sabath, 9781564147691
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    Courting Business (101 Ways for Accelerating Business Relationships) $14.99
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  • The Million-Dollar Financial Advisor Team (Best Practices from Top Performing Teams) - 9781400242740 by David J. Mullen, Jr., 9781400242740
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    The Million-Dollar Financial Advisor Team (Best Practices from Top Performing Teams) - 9781400242740 $19.99
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  • Exceptional Service, Exceptional Profit (The Secrets of Building a Five-Star Customer Service Organization) - 9781400242726 by Leonardo Inghilleri, Micah Solomon, 9781400242726
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    Exceptional Service, Exceptional Profit (The Secrets of Building a Five-Star Customer Service Organization) - 9781400242726 $19.99
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  • The Patient Priority: Solve Health Care's Value Crisis by Measuring and Delivering Outcomes That Matter to Patients by Robert Howard, Jennifer Clawson, Josh Kellar, Stefan Larsson, 9781264741625
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    The Patient Priority: Solve Health Care's Value Crisis by Measuring and Delivering Outcomes That Matter to Patients $35.00
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  • The Patient's Primary Care Experience: A Road Map to Powerful Partnerships by Mary-Ellen Piche, Gina Luna, 9781640553323
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    The Patient's Primary Care Experience: A Road Map to Powerful Partnerships $48.00
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  • Make Simplicity Your Superpower! (Communication Hacks Every Financial Advisor Should Know) by Richard Dobson, 9781640954199
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    Make Simplicity Your Superpower! (Communication Hacks Every Financial Advisor Should Know) $19.95
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  • Data Driven: Harnessing Data and AI to Reinvent Customer Engagement by Chris O'Hara, Tom Chavez, Vivek Vaidya, 9781260441536
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    Data Driven: Harnessing Data and AI to Reinvent Customer Engagement $38.00
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  • Powerful Proposals (How to Give Your Business the Winning Edge) - 9781400242412 by Terry Bacon, David Pugh, 9781400242412
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    Powerful Proposals (How to Give Your Business the Winning Edge) - 9781400242412 $19.99
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  • The Human Experience (How to make life better for your customers and create a more successful organization) by John Sills, 9781399401739
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    The Human Experience (How to make life better for your customers and create a more successful organization) $28.00
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  • The Swipe-Right Customer Experience (How to Attract, Engage, and Keep Customers in the Digital-First World) by Sanna Eskelinen, Belinda Gerdt, 9781400232307
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    The Swipe-Right Customer Experience (How to Attract, Engage, and Keep Customers in the Digital-First World) $19.99
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  • A Complaint Is a Gift Workbook (101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty) by Janelle Barlow, Victoria Holtz, 9781523002979
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    A Complaint Is a Gift Workbook (101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty) $22.95
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  • I'll Be Back (How to Get Customers to Come Back Again & Again) by Shep Hyken, 9781640953017
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    I'll Be Back (How to Get Customers to Come Back Again & Again) $24.95
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  • ABM is B2B. (Why B2B Marketing and Sales is Broken and How to Fix it) by Sangram Vajre, Eric Spett, 9781940858951
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    ABM is B2B. (Why B2B Marketing and Sales is Broken and How to Fix it) $14.95
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  • Uncopyable Sales Secrets (How to Create an Unfair Advantage and Outsell Your Competition) by Kay Miller, 9781640953635
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    Uncopyable Sales Secrets (How to Create an Unfair Advantage and Outsell Your Competition) $15.99
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  • What Customers Hate (Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business) by Nicholas Webb, 9781400236671
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    What Customers Hate (Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business) $19.99
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  • The Choreography of Customer Service (High Touch Service in a Touch Free World) by Chris Lynam, John G. Miller, 9781637582169
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    The Choreography of Customer Service (High Touch Service in a Touch Free World) $25.00
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