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  • A Practitioner's Guide to Account-Based Marketing (Accelerating Growth in Strategic Accounts) by Bev Burgess, Dave Munn, 9781398600874
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    A Practitioner's Guide to Account-Based Marketing (Accelerating Growth in Strategic Accounts) $47.99
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  • Complaint Management Excellence (Creating Customer Loyalty through Service Recovery) by Sarah Cook, 9780749465308
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    Complaint Management Excellence (Creating Customer Loyalty through Service Recovery) $52.00
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  • Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever by Micah Solomon, 9781264825516
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    Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever $27.00
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  • Winning Adaptive Sales (Accelerate Your Success by Leading With Insights) by Lee Hicks, 9781599327747
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    Winning Adaptive Sales (Accelerate Your Success by Leading With Insights) $19.99
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  • F The Funnel (A New Way To Engage Customers & Grow Revenue) by Jeff Pedowitz, 9781950863679
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    F The Funnel (A New Way To Engage Customers & Grow Revenue) $29.99
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  • #Resolve To Evolve (How Being Personal About Business Can Help It Grow) by Megan Driscoll, 9781946633354
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    #Resolve To Evolve (How Being Personal About Business Can Help It Grow) $24.99
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  • The VIP Principle (Discover How Guest Experiences Drive Long Term Growth) by Michelle Pascoe, Dave Staughton, 9781599325576
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    The VIP Principle (Discover How Guest Experiences Drive Long Term Growth) $14.99
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  • Behind The Red Door (Unlock Your Advocacy Influence And Success) by Karen B. Moore, 9781599326603
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    Behind The Red Door (Unlock Your Advocacy Influence And Success) $24.99
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  • The Growth Gears (Using A Market-Based Framework To Drive Business Success) by Art Saxby, Pete Hayes, 9781599325897
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    The Growth Gears (Using A Market-Based Framework To Drive Business Success) $25.99
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  • Crazy Lucky Girl (Do You Have the Keys to Success?) by Susan Meitner, 9781599324449
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    Crazy Lucky Girl (Do You Have the Keys to Success?) $21.95
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  • How To Succeed in the Relationship Economy (Make Data Work for You, Empathise with Customers, Grow Valuable Relationships) by Matt Lindsay, Xavier Van Leeuwe, Matthijs Van De Peppel, 9781599326498
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    How To Succeed in the Relationship Economy (Make Data Work for You, Empathise with Customers, Grow Valuable Relationships) $25.99
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  • The Hospitality Mentality (Create Raving Fans Through Your Guest Experience) by Josh Liebman, 9781636981765
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    The Hospitality Mentality (Create Raving Fans Through Your Guest Experience) $18.95
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  • The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) by Dan Gingiss, 9781631954597
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    The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) $26.95
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  • Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) - 9781642797831 by Dr. Len Tau
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    Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) - 9781642797831 $33.95
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  • Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) by Dr. Len Tau, 9781642797817
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    Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) $19.95
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  • The Social Styles Handbook (Adapt Your Style to Win Trust) by Larry Wilson, 9798218046408
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    The Social Styles Handbook (Adapt Your Style to Win Trust) $21.95
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  • CustomHer Experience (The Importance of Tailoring Your Brand Experience to the Female Consumer) by Katie Mares, 9798886450262
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    CustomHer Experience (The Importance of Tailoring Your Brand Experience to the Female Consumer) $24.95
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  • Reimagining Customer Service in Healthcare (Boost Loyalty, Profits, and Outcomes) by Jennifer L. FitzPatrick, 9781637586822
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    Reimagining Customer Service in Healthcare (Boost Loyalty, Profits, and Outcomes) $18.00
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  • Do Penguins Eat Peaches? (And other unexpected ways to discover what your customers want) by Katie Tucker, 9781788604178
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    Do Penguins Eat Peaches? (And other unexpected ways to discover what your customers want) $21.99
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  • Epic Content Marketing, Second Edition: Break through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in.. by Joe Pulizzi, Brian W. Piper, 9781264774456
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    Epic Content Marketing, Second Edition: Break through the Clutter with a Different Story, Get the Most Out of Your Content, and Build a Community in.. $30.00
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  • Award Winning Customer Service (101 Ways to Guarantee Great Performance) by Renee Evenson, 9780814474549
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    Award Winning Customer Service (101 Ways to Guarantee Great Performance) $19.99
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  • The Power of Value Selling (The Gold Standard to Drive Revenue and Create Customers for Life) by Julie Thomas, 9781394182565
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    The Power of Value Selling (The Gold Standard to Drive Revenue and Create Customers for Life) $28.00
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  • Unforgettable (The Art and Science of Creating Memorable Experiences) by Phil Mershon, 9781636981017
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    Unforgettable (The Art and Science of Creating Memorable Experiences) $19.95
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  • Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) by John Goodman, 9781400231072
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    Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) $19.99
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  • Get Scrappy (Smarter Digital Marketing for Businesses Big and Small) - 9781400246014 by Nick Westergaard, 9781400246014
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    Get Scrappy (Smarter Digital Marketing for Businesses Big and Small) - 9781400246014 $19.99
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  • Super Strategist (The Art and Science of Modern Account Planning) by Lesley Bielby, Douglas Atkin, 9781773271477
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    Super Strategist (The Art and Science of Modern Account Planning) $29.99
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  • Customer Communities (Engage and Retain Customers to Build the Future of Your Business) by Nick Mehta, Robin Van Lieshout, 9781394172115
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    Customer Communities (Engage and Retain Customers to Build the Future of Your Business) $32.00
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  • Sell with a Story (How to Capture Attention, Build Trust, and Close the Sale) by Paul Smith, 9781400242368
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    Sell with a Story (How to Capture Attention, Build Trust, and Close the Sale) $19.99
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  • Whoever Tells the Best Story Wins (How to Use Your Own Stories to Communicate with Power and Impact) by Annette Simmons, 9781400239719
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    Whoever Tells the Best Story Wins (How to Use Your Own Stories to Communicate with Power and Impact) $19.99
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  • Jobs to Be Done (A Roadmap for Customer-Centered Innovation) - 9781400238767 by Stephen Wunker, Jessica Wattman, David Farber, 9781400238767
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    Jobs to Be Done (A Roadmap for Customer-Centered Innovation) - 9781400238767 $19.99
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  • Stealing Genius (The Seven Levels of Adaptive Innovation) by Steve Miller, 9781640953437
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    Stealing Genius (The Seven Levels of Adaptive Innovation) $15.99
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  • The Million-Dollar Financial Advisor (Powerful Lessons and Proven Strategies from Top Producers) by David J. Mullen, Jr., 9781400336562
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    The Million-Dollar Financial Advisor (Powerful Lessons and Proven Strategies from Top Producers) $24.99
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  • Possibility Unleashed: Pathbreaking Lessons for Making Change Happen in Your Organization and Beyond by Marc Harrison, 9781264646708
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    Possibility Unleashed: Pathbreaking Lessons for Making Change Happen in Your Organization and Beyond $32.00
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  • No Nonsense: Attract New Customers (100+ Ideas to Bring In More Customers) by Jerry R. Wilson, 9781632651808
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    No Nonsense: Attract New Customers (100+ Ideas to Bring In More Customers) $14.95
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  • The Science of Customer Connections (Manage Your Message to Grow Your Business) by Jim Karrh, Dorie Clark, 9781632651532
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    The Science of Customer Connections (Manage Your Message to Grow Your Business) $16.95
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  • Why Customers Leave (and How to Win Them Back) ((24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)) by David Avrin, Larry Winget, 9781632651518
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    Why Customers Leave (and How to Win Them Back) ((24 Reasons People are Leaving You for Competitors, and How to Win Them Back*)) $22.95
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  • Conversation Marketing (How to Be Relevant and Engage Your Customer by Speaking Human) by Kevin Lund, Joe Pulizzi, 9781632651389
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    Conversation Marketing (How to Be Relevant and Engage Your Customer by Speaking Human) $16.95
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  • Listening with Empathy (Creating Genuine Connections with Customers and Colleagues) by John Selby, 9781571745149
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    Listening with Empathy (Creating Genuine Connections with Customers and Colleagues) $19.95
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  • Courting Business (101 Ways for Accelerating Business Relationships) by Ann Marie Sabath, 9781564147691
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    Courting Business (101 Ways for Accelerating Business Relationships) $14.99
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  • The Million-Dollar Financial Advisor Team (Best Practices from Top Performing Teams) - 9781400242740 by David J. Mullen, Jr., 9781400242740
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    The Million-Dollar Financial Advisor Team (Best Practices from Top Performing Teams) - 9781400242740 $19.99
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  • Exceptional Service, Exceptional Profit (The Secrets of Building a Five-Star Customer Service Organization) - 9781400242726 by Leonardo Inghilleri, Micah Solomon, 9781400242726
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    Exceptional Service, Exceptional Profit (The Secrets of Building a Five-Star Customer Service Organization) - 9781400242726 $19.99
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  • The Patient Priority: Solve Health Care's Value Crisis by Measuring and Delivering Outcomes That Matter to Patients by Robert Howard, Jennifer Clawson, Josh Kellar, Stefan Larsson, 9781264741625
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    The Patient Priority: Solve Health Care's Value Crisis by Measuring and Delivering Outcomes That Matter to Patients $35.00
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  • The Patient's Primary Care Experience: A Road Map to Powerful Partnerships by Mary-Ellen Piche, Gina Luna, 9781640553323
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    The Patient's Primary Care Experience: A Road Map to Powerful Partnerships $48.00
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  • Make Simplicity Your Superpower! (Communication Hacks Every Financial Advisor Should Know) by Richard Dobson, 9781640954199
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    Make Simplicity Your Superpower! (Communication Hacks Every Financial Advisor Should Know) $19.95
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  • Data Driven: Harnessing Data and AI to Reinvent Customer Engagement by Chris O'Hara, Tom Chavez, Vivek Vaidya, 9781260441536
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    Data Driven: Harnessing Data and AI to Reinvent Customer Engagement $38.00
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  • Powerful Proposals (How to Give Your Business the Winning Edge) - 9781400242412 by Terry Bacon, David Pugh, 9781400242412
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    Powerful Proposals (How to Give Your Business the Winning Edge) - 9781400242412 $19.99
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  • The Human Experience (How to make life better for your customers and create a more successful organization) by John Sills, 9781399401739
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    The Human Experience (How to make life better for your customers and create a more successful organization) $28.00
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  • The Swipe-Right Customer Experience (How to Attract, Engage, and Keep Customers in the Digital-First World) by Sanna Eskelinen, Belinda Gerdt, 9781400232307
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    The Swipe-Right Customer Experience (How to Attract, Engage, and Keep Customers in the Digital-First World) $19.99
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  • A Complaint Is a Gift Workbook (101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty) by Janelle Barlow, Victoria Holtz, 9781523002979
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    A Complaint Is a Gift Workbook (101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty) $22.95
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  • I'll Be Back (How to Get Customers to Come Back Again & Again) by Shep Hyken, 9781640953017
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    I'll Be Back (How to Get Customers to Come Back Again & Again) $24.95
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  • ABM is B2B. (Why B2B Marketing and Sales is Broken and How to Fix it) by Sangram Vajre, Eric Spett, 9781940858951
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    ABM is B2B. (Why B2B Marketing and Sales is Broken and How to Fix it) $14.95
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  • Uncopyable Sales Secrets (How to Create an Unfair Advantage and Outsell Your Competition) by Kay Miller, 9781640953635
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    Uncopyable Sales Secrets (How to Create an Unfair Advantage and Outsell Your Competition) $15.99
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  • What Customers Hate (Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business) by Nicholas Webb, 9781400236671
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    What Customers Hate (Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business) $19.99
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  • The Choreography of Customer Service (High Touch Service in a Touch Free World) by Chris Lynam, John G. Miller, 9781637582169
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    The Choreography of Customer Service (High Touch Service in a Touch Free World) $25.00
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  • The Customer Education Playbook (How Leading Companies Engage, Convert, and Retain Customers) by Daniel Quick, Barry Kelly, 9781119822509
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    The Customer Education Playbook (How Leading Companies Engage, Convert, and Retain Customers) $28.00
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  • A Mind for Sales (Daily Habits and Practical Strategies for Sales Success) - 9781400215850 by Mark Hunter, CSP, 9781400215850
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    A Mind for Sales (Daily Habits and Practical Strategies for Sales Success) - 9781400215850 $19.99
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  • ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way by David T. Feinberg, Glenn D. Steele, 9781259642289
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    ProvenCare: How to Deliver Value-Based Healthcare the Geisinger Way $42.00
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  • Wired and Dangerous (How Your Customers Have Changed and What to Do About It) by Chip R. Bell, John R. Patterson, 9781605099750
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    Wired and Dangerous (How Your Customers Have Changed and What to Do About It) $19.95
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  • Branding Between the Ears: Using Cognitive Science to Build Lasting Customer Connections by Sandeep Dayal, 9781264269846
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    Branding Between the Ears: Using Cognitive Science to Build Lasting Customer Connections $28.00
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  • Digital Customer Service (Transforming Customer Experience for an On-Screen World) by Rick DeLisi, Dan Michaeli, 9781119841906
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    Digital Customer Service (Transforming Customer Experience for an On-Screen World) $32.00
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  • The Revenue Acceleration Playbook (Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success) by Brent Keltner, David Meerman Scott, 9781774581018
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    The Revenue Acceleration Playbook (Creating an Authentic Buyer Journey Across Sales, Marketing, and Customer Success) $27.00
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  • Ignore Your Customers (and They'll Go Away) (The Simple Playbook for Delivering the Ultimate Customer Service Experience) - 9781400214952 by Micah Solomon, 9781400214952
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    Ignore Your Customers (and They'll Go Away) (The Simple Playbook for Delivering the Ultimate Customer Service Experience) - 9781400214952 $19.99
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  • ITIL® Guide to Software and IT Asset Management by David Bicket, Colin Rudd, 9780113315482
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    ITIL® Guide to Software and IT Asset Management $63.00
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  • Indispensable (Build and Lead A Company Customers Can't Live Without) by James M. Kerr, 9781630061838
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    Indispensable (Build and Lead A Company Customers Can't Live Without) $27.99
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  • Sell! (The Way Your Customers Want to Buy) by Dale Carnegie & Associates, 9781722510107
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    Sell! (The Way Your Customers Want to Buy) $30.00
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  • You Will Be Satisfied by Bob Tasca, 9780887308598
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    You Will Be Satisfied $17.99
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  • The Only Thing That Matters (Bringing the Power of the Customer into the Center of Your Business) by Karl Albrecht, 9780887306396
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    The Only Thing That Matters (Bringing the Power of the Customer into the Center of Your Business) $16.99
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  • Moments of Truth by Jan Carlzon, 9780060915803
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    Moments of Truth $17.99
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  • ICONIC (How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction) by Scott McKain, 9781948677066
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    ICONIC (How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction) $24.00
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  • Customer Experience For Dummies by Roy Barnes, Bob Kelleher, 9781118725603
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    Customer Experience For Dummies $26.99
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  • Customer Data Platforms (Use People Data to Transform the Future of Marketing Engagement) by Martin Kihn, Christopher B. O'Hara, 9781119790112
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    Customer Data Platforms (Use People Data to Transform the Future of Marketing Engagement) $25.00
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  • Listen Up! (How to Tune In to Customers and Turn Down the Noise) by Karen Mangia, 9781119723851
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    Listen Up! (How to Tune In to Customers and Turn Down the Noise) $25.00
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  • The Customer Success Professional's Handbook (How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company) by Ashvin Vaidyanathan, Ruben Rabago, 9781119624615
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    The Customer Success Professional's Handbook (How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company) $32.00
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  • Rehumanize Your Business (How Personal Videos Accelerate Sales and Improve Customer Experience) by Ethan Beute, Stephen Pacinelli, 9781119576266
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    Rehumanize Your Business (How Personal Videos Accelerate Sales and Improve Customer Experience) $25.00
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  • The Strategic Storyteller (Content Marketing in the Age of the Educated Consumer) by Alexander Jutkowitz, 9781119345114
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    The Strategic Storyteller (Content Marketing in the Age of the Educated Consumer) $25.00
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  • Irrational Persistence (Seven Secrets That Turned a Bankrupt Startup Into a $231,000,000 Business) by Dave Zilko, 9781119240082
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    Irrational Persistence (Seven Secrets That Turned a Bankrupt Startup Into a $231,000,000 Business) $25.00
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  • Customer Success (How Innovative Companies Are Reducing Churn and Growing Recurring Revenue) by Nick Mehta, Dan Steinman, Lincoln Murphy, Maria Martinez, 9781119167969
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    Customer Success (How Innovative Companies Are Reducing Churn and Growing Recurring Revenue) $32.00
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  • Magnetic (The Art of Attracting Business) by Joe Calloway, 9781119147343
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    Magnetic (The Art of Attracting Business) $25.00
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  • Beyond Advertising (Creating Value Through All Customer Touchpoints) by Yoram (Jerry) Wind, Catharine Findiesen Hays, 9781119074229
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    Beyond Advertising (Creating Value Through All Customer Touchpoints) $30.00
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  • Chief Customer Officer 2.0 (How to Build Your Customer-Driven Growth Engine) by Jeanne Bliss, 9781119047605
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    Chief Customer Officer 2.0 (How to Build Your Customer-Driven Growth Engine) $30.00
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  • The Wallet Allocation Rule (Winning the Battle for Share) by Timothy L. Keiningham, Lerzan Aksoy, Luke Williams, Alexander J. Buoye, 9781119037316
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    The Wallet Allocation Rule (Winning the Battle for Share) $19.95
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  • The Experience (The 5 Principles of Disney Service and Relationship Excellence) by Bruce Loeffler, Brian Church, 9781119028659
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    The Experience (The 5 Principles of Disney Service and Relationship Excellence) $28.00
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  • Service Design for Business (A Practical Guide to Optimizing the Customer Experience) by Ben Reason, Lavrans Løvlie, Melvin Brand Flu, 9781118988923
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    Service Design for Business (A Practical Guide to Optimizing the Customer Experience) $28.00
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  • QR Codes Kill Kittens (How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground) by Scott Stratten, Alison Kramer, 9781118732755
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    QR Codes Kill Kittens (How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground) $18.00
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  • The Cornell School of Hotel Administration on Hospitality (Cutting Edge Thinking and Practice) by Michael C. Sturman, Jack B. Corgel, Rohit Verma, 9780470554999
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    The Cornell School of Hotel Administration on Hospitality (Cutting Edge Thinking and Practice) $45.00
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  • Unleashing Excellence (The Complete Guide to Ultimate Customer Service) by Dennis Snow, Teri Yanovitch, 9780470503805
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    Unleashing Excellence (The Complete Guide to Ultimate Customer Service) $28.00
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  • Selling Luxury (Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale) by Robin Lent, Genevieve Tour, Alain-Dominique Perrin, 9780470457993
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    Selling Luxury (Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale) $32.00
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  • What's the Secret? (To Providing a World-Class Customer Experience) by John R. DiJulius, III, 9780470196120
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    What's the Secret? (To Providing a World-Class Customer Experience) $29.95
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  • The Best Service is No Service (How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs) by Bill Price, David Jaffé, 9780470189085
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    The Best Service is No Service (How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs) $32.00
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  • How to Be a Fierce Competitor (What Winning Companies and Great Managers Do in Tough Times) by Jeffrey J. Fox, 9781119116523
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    How to Be a Fierce Competitor (What Winning Companies and Great Managers Do in Tough Times) $19.95
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  • Passionate and Profitable (Why Customer Strategies Fail and Ten Steps to Do Them Right!) - 9781119090878 by Lior Arussy, 9781119090878
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    Passionate and Profitable (Why Customer Strategies Fail and Ten Steps to Do Them Right!) - 9781119090878 $29.95
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  • Competing in a Service Economy (How to Create a Competitive Advantage Through Service Development and Innovation) by Michael D. Johnson, Anders Gustafsson, 9780470448212
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    Competing in a Service Economy (How to Create a Competitive Advantage Through Service Development and Innovation) $44.00
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  • Chocolates on the Pillow Aren't Enough (Reinventing The Customer Experience) by Jonathan M. Tisch, Karl Weber, 9780470404638
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    Chocolates on the Pillow Aren't Enough (Reinventing The Customer Experience) $14.95
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  • Customer-Centric Marketing (Build Relationships, Create Advocates, and Influence Your Customers) by Aldo Cundari, 9781119092896
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    Customer-Centric Marketing (Build Relationships, Create Advocates, and Influence Your Customers) $25.00
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  • Your Customer Rules! (Delivering the Me2B Experiences That Today's Customers Demand) by Bill Price, David Jaffé, 9781118954775
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    Your Customer Rules! (Delivering the Me2B Experiences That Today's Customers Demand) $28.00
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  • Anticipate (Knowing What Customers Need Before They Do) by Bill Thomas, Jeff Tobe, 9781118356913
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    Anticipate (Knowing What Customers Need Before They Do) $24.95
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  • Customer.Community (Unleashing the Power of Your Customer Base) by Drew Banks, Kim Daus, 9780787956219
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    Customer.Community (Unleashing the Power of Your Customer Base) $26.95
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  • Improving Customer Satisfaction, Loyalty, and Profit (An Integrated Measurement and Management System) by Michael D. Johnson, Anders Gustafsson, 9780787953102
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    Improving Customer Satisfaction, Loyalty, and Profit (An Integrated Measurement and Management System) $50.00
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  • Loyalty Myths (Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work) by Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard, 9780471743156
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    Loyalty Myths (Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work) $24.95
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  • It's All About Service (How to Lead Your People to Care for Your Customers) by Ray Pelletier, 9780471716754
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    It's All About Service (How to Lead Your People to Care for Your Customers) $34.00
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