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Developments in the Call Centre Industry (Analysis, Changes and Challenges)
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Product Details
Author:
Julia Connell, John Burgess
Format:
Paperback
Pages:
224
Publisher:
Taylor & Francis (March 22, 2012)
Language:
English
ISBN-13:
9780415511483
Weight:
14.5oz
Dimensions:
6.125" x 9.1875"
File:
TAYLORFRANCIS-TayFran_260128060019833-20260128.xml
Folder:
TAYLORFRANCIS
List Price:
$16.99
Series:
Routledge Studies in Business Organizations and Networks
Case Pack:
50
As low as:
$16.14
Publisher Identifier:
P-CRC
Discount Code:
H
Audience:
College/higher education
Country of Origin:
United States
Pub Discount:
30
Imprint:
Routledge
Overview
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
