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Consumer Behavior

  • "I Love You More Than My Dog" (Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad) by Jeanne Bliss, 9781591844419
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    "I Love You More Than My Dog" (Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad) $16.00
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  • 101 Activities for Delivering Knock Your Socks Off Service by Ann Thomas, Jill Applegate, 9780814414446
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    101 Activities for Delivering Knock Your Socks Off Service $34.95
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  • 20 Years of Style (The World According to Paper) by Kim Hastreiter, David Hershkovits, 9780060723026
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    20 Years of Style (The World According to Paper) $35.00
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  • 23 Innovations in Digital Communication (Move Beyond Speculations and Master Mediated Communication) by Paul Ketelaar, Sanne Demir, Jan Aarts, 9789063695187
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    23 Innovations in Digital Communication (Move Beyond Speculations and Master Mediated Communication) $45.00
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  • A Consumer's Guide To Laboratory Tests by Mary C. Ricotta, Ph.D, 9781591022473
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    A Consumer's Guide To Laboratory Tests $22.99
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  • A Deeper Truth (The New Science of Innovation, Human Choice and Societal Scale Behavior) by Tim Stroh, Catherine Moolenschot, 9780648155300
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    A Deeper Truth (The New Science of Innovation, Human Choice and Societal Scale Behavior) $29.95
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  • A Human's Guide to Machine Intelligence (How Algorithms Are Shaping Our Lives and How We Can Stay in Control) - 9780525560906 by Kartik Hosanagar, 9780525560906
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    A Human's Guide to Machine Intelligence (How Algorithms Are Shaping Our Lives and How We Can Stay in Control) - 9780525560906 $18.00
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  • Accountable (The Rise of Citizen Capitalism) by Michael O'Leary, Warren Valdmanis, 9780062976512
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    Accountable (The Rise of Citizen Capitalism) $29.99
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  • Aesthetic Intelligence (How to Boost It and Use It in Business and Beyond) by Pauline Brown, 9780062883308
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    Aesthetic Intelligence (How to Boost It and Use It in Business and Beyond) $29.99
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  • Affinity (Beyond Branding) by Martin Goldfarb, Howard Aster, 9780889629868
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    Affinity (Beyond Branding) $15.95
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  • Affluenza (How Overconsumption Is Killing Us--and How to Fight Back) by John De Graaf, David Wann, Thomas Naylor, 9781609949273
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    Affluenza (How Overconsumption Is Killing Us--and How to Fight Back) $22.95
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  • Affluenza (When Too Much is Never Enough) by Clive Hamilton, Richard Denniss, 9781741146714
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    Affluenza (When Too Much is Never Enough) $19.95
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  • All You Can Pay (How Companies Use Our Data to Empty Our Wallets) by Anna Bernasek, D.T. Mongan, 9781568584744
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    All You Can Pay (How Companies Use Our Data to Empty Our Wallets) $25.99
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  • Amp Up Your Sales (Powerful Strategies That Move Customers to Make Fast, Favorable Decisions) by Andy Paul, 9780814434871
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    Amp Up Your Sales (Powerful Strategies That Move Customers to Make Fast, Favorable Decisions) $17.95
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  • Ashes to Ashes (America's Hundred-Year Cigarette War, the Public Health, and the Unabashed Trium ph of Philip Morris) by Richard Kluger, 9780375700361
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    Ashes to Ashes (America's Hundred-Year Cigarette War, the Public Health, and the Unabashed Trium ph of Philip Morris) $25.00
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  • Ask (The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy . . . Create a Mass of Raving Fans . . . and Take Any Business to the Nex) by Ryan Levesque, 9781401958794
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    Ask (The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy . . . Create a Mass of Raving Fans . . . and Take Any Business to the Nex) $16.99
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  • Authenticity (What Consumers Really Want) by James H. Gilmore, B. Joseph Pine II, 9781591391456
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    Authenticity (What Consumers Really Want) $35.00
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  • Automatic (Changing the Way America Saves) by William G. Gale, J. Mark Iwry, David C. John, Lina Walker, 9780815702788
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    Automatic (Changing the Way America Saves) $26.99
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  • Be Amazing or Go Home (Seven Customer Service Habits that Create Confidence with Everyone) by Shep Hyken, 9781640951495
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    Be Amazing or Go Home (Seven Customer Service Habits that Create Confidence with Everyone) $15.99
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  • Be Your Customer's Hero (Real-World Tips and Techniques for the Service Front Lines) by Adam Toporek, 9780814449059
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    Be Your Customer's Hero (Real-World Tips and Techniques for the Service Front Lines) $17.95
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  • Benjamin's Arcades (An unGuided tour) by Peter Buse, Ken Hirschkop, Scott McCracken, Bertrand Taithe, 9780719069895
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    Benjamin's Arcades (An unGuided tour) $21.95
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  • Better, Stronger, Faster (The Myth of American Decline . . . and the Rise of a New Economy) by Daniel Gross, 9781451621358
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    Better, Stronger, Faster (The Myth of American Decline . . . and the Rise of a New Economy) $17.99
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  • Beyond the Sales Process (12 Proven Strategies for a Customer-Driven World) by Dave Stein, Steve Andersen, 9780814437155
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    Beyond the Sales Process (12 Proven Strategies for a Customer-Driven World) $27.95
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  • Big-Box Swindle (The True Cost of Mega-Retailers and the Fight for America's Independent Businesses) by Stacy Mitchell, 9780807035016
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    Big-Box Swindle (The True Cost of Mega-Retailers and the Fight for America's Independent Businesses) $22.00
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  • Billion Dollar Brand Club (How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy) by Lawrence Ingrassia, 9781250313065
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    Billion Dollar Brand Club (How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy) $30.00
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  • Billion Dollar Brand Club (How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy) - 9781250782199 by Lawrence Ingrassia, 9781250782199
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    Billion Dollar Brand Club (How Dollar Shave Club, Warby Parker, and Other Disruptors Are Remaking What We Buy) - 9781250782199 $17.99
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  • Black Ops Advertising (Native Ads, Content Marketing and the Covert World of the Digital Sell) by Mara Einstein, 9781944869007
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    Black Ops Advertising (Native Ads, Content Marketing and the Covert World of the Digital Sell) $17.95
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  • Blindsight (The (Mostly) Hidden Ways Marketing Reshapes Our Brains) by Matt Johnson, Prince Ghuman, 9781950665068
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    Blindsight (The (Mostly) Hidden Ways Marketing Reshapes Our Brains) $24.95
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  • Body And Soul: The Making Of American Modernism by Robert M. Crunden, 9780465014859
    Rating
    Body And Soul: The Making Of American Modernism $21.99
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  • Brand Intimacy (A New Paradigm in Marketing) by Mario Natarelli, Rina Plapler, 9781578266852
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    Brand Intimacy (A New Paradigm in Marketing) $25.00
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  • Brand Sense (Sensory Secrets Behind the Stuff We Buy) by Martin Lindstrom, Philip Kotler, 9781439172018
    Rating
    Brand Sense (Sensory Secrets Behind the Stuff We Buy) $17.00
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  • Brand Thinking and Other Noble Pursuits - 9781581158649 by Debbie Millman, Rob Walker, 9781581158649
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    Brand Thinking and Other Noble Pursuits - 9781581158649 $29.95
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  • Brandwashed (Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy) by Martin Lindstrom, Morgan Spurlock, 9780385531733
    Rating
    Brandwashed (Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy) $27.00
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  • Building Strong Brands by David A. Aaker, 9780029001516
    Rating
    Building Strong Brands $30.00
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  • Buy Ketchup in May and Fly at Noon (A Guide to the Best Time to Buy This, Do That and Go There) by Mark Di Vincenzo, 9780061730887
    Rating
    Buy Ketchup in May and Fly at Noon (A Guide to the Best Time to Buy This, Do That and Go There) $13.99
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  • Buying America Back (A Real Deal Blueprint for Restoring American Prosperity) by Alan Uke, 9781590792308
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    Buying America Back (A Real Deal Blueprint for Restoring American Prosperity) $16.95
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  • Buying In (What We Buy and Who We Are) by Rob Walker, 9780812974096
    Rating
    Buying In (What We Buy and Who We Are) $16.00
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  • Buying Styles (Simple Lessons in Selling the Way Your Customers Buys) by Michael Wilkinson, Richard Smith, Tierah CHORBA, Lynn SOKLER, 9780814436523
    Rating
    Buying Styles (Simple Lessons in Selling the Way Your Customers Buys) $15.95
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  • Buyology (Truth and Lies About Why We Buy) by Martin Lindstrom, Paco Underhill, 9780385523899
    Rating
    Buyology (Truth and Lies About Why We Buy) $17.00
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  • Call of the Mall (The Geography of Shopping by the Author of Why We Buy) by Paco Underhill, 9780743235921
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    Call of the Mall (The Geography of Shopping by the Author of Why We Buy) $16.00
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  • Chasing Cool (Standing Out in Today's Cluttered Marketplace) by Noah Kerner, Gene Pressman, 9780743497107
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    Chasing Cool (Standing Out in Today's Cluttered Marketplace) $17.99
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  • Cheap (The High Cost of Discount Culture) by Ellen Ruppel Shell, 9780143117636
    Rating
    Cheap (The High Cost of Discount Culture) $19.00
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  • China and Mozambique (From Comrades to Capitalists) by Chris Alden, Sérgio Chichava, 9781920196943
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    China and Mozambique (From Comrades to Capitalists) $24.95
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  • China in Transition (10 Case Studies on Chinese Companies Breaking the Mold) by Cheung Kong Graduate School of Business, 9789888552429
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    China in Transition (10 Case Studies on Chinese Companies Breaking the Mold) $29.99
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  • China's Evolving Consumers (8 Intimate Portraits) by Tom Nunlist, 9789888422906
    Rating
    China's Evolving Consumers (8 Intimate Portraits) $19.99
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  • Choose (The Single Most Important Decision Before Starting Your Business) by Ryan Levesque, 9781401957476
    Rating
    Choose (The Single Most Important Decision Before Starting Your Business) $24.99
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  • Clean (The New Science of Skin) by James Hamblin, 9780525538318
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    Clean (The New Science of Skin) $28.00
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  • Clicking (17 Trends That Drive Your Business--And Your Life) by Faith Popcorn, Lys Marigold, 9780887308574
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    Clicking (17 Trends That Drive Your Business--And Your Life) $15.99
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  • Clickology (What Works in Online Shopping and How Your Business can use Consumer Psychology to Succeed) by Graham Jones, 9781857886047
    Rating
    Clickology (What Works in Online Shopping and How Your Business can use Consumer Psychology to Succeed) $19.95
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  • Co-Create (How Your Business Will Profit from Innovative and Strategic Collaboration) by David Nour, 9781250103024
    Rating
    Co-Create (How Your Business Will Profit from Innovative and Strategic Collaboration) $27.99
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  • Coaching the Sale (Discover the Issues, Discuss Solutions, and Decide an Outcome) by Tim Ursiny Ursiny, Gary DeMoss, 9781402206351
    Rating
    Coaching the Sale (Discover the Issues, Discuss Solutions, and Decide an Outcome) $22.99
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  • Cognitive Choice Modeling by Zheng Joyce Wang, Jerome R. Busemeyer, 9780262044967
    Rating
    Cognitive Choice Modeling $65.00
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  • Commodity Culture and Social Class in Dublin 1850-1916 by Stephanie Rains, 9780716530695
    Rating
    Commodity Culture and Social Class in Dublin 1850-1916 $74.95
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  • Connect (How Companies Succeed by Engaging Radically with Society) by John Browne, Robin Nuttall, Tommy Stadlen, 9781610396974
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    Connect (How Companies Succeed by Engaging Radically with Society) $27.99
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  • Consumed (How Markets Corrupt Children, Infantilize Adults, and Swallow Citizens Whole) by Benjamin R. Barber, 9780393330892
    Rating
    Consumed (How Markets Corrupt Children, Infantilize Adults, and Swallow Citizens Whole) $17.95
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  • Consumer Republic (Using Brands to Get What You Want, Make Corporations Behave, and Maybe Even Save the World) by Bruce Philp, 9780771070044
    Rating
    Consumer Republic (Using Brands to Get What You Want, Make Corporations Behave, and Maybe Even Save the World) $17.95
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  • Consumer Science for Marketing by Nadia Olivero, 9788885486744
    Rating
    Consumer Science for Marketing $34.95
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  • Consumerology (The Truth about Consumers and the Psychology of Shopping) by Philip Graves, 9781857885767
    Rating
    Consumerology (The Truth about Consumers and the Psychology of Shopping) $19.95
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  • Contagious (Why Things Catch On) by Jonah Berger, 9781451686579
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    Contagious (Why Things Catch On) $26.00
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  • Contagious (Why Things Catch On) - 9781451686586 by Jonah Berger, 9781451686586
    Rating
    Contagious (Why Things Catch On) - 9781451686586 $17.00
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  • Convivial Toolbox (Generative Research for the Front End of Design) by Liz Sanders, Pieter Jan Stappers, 9789063692841
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    Convivial Toolbox (Generative Research for the Front End of Design) $49.99
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  • Cool (How the Brain's Hidden Quest for Cool Drives Our Economy and Shapes Our World), 9780374535933
    Rating
    Cool (How the Brain's Hidden Quest for Cool Drives Our Economy and Shapes Our World) $18.00
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  • Corporate Creativity (Developing an Innovative Organization) by Thomas Lockwood, Thomas Walton, 9781581156560
    Rating
    Corporate Creativity (Developing an Innovative Organization) $24.95
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  • Creating Competitive Advantage (Give Customers a Reason to Choose You Over Your Competitors) by Jaynie L. Smith, William G. Flanagan, 9780385517096
    Rating
    Creating Competitive Advantage (Give Customers a Reason to Choose You Over Your Competitors) $25.00
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  • Culture and Consumption II (Markets, Meaning, and Brand Management) by Grant David McCracken, 9780253217615
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    Culture and Consumption II (Markets, Meaning, and Brand Management) $20.95
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  • Culture in an Age of Money (The Legacy of the 1980s in America) by Nicolaus Mills, 9780929587714
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    Culture in an Age of Money (The Legacy of the 1980s in America) $19.95
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  • Culture in an Age of Money (The Legacy of the 1980s in America) - 9780929587356 by Nicolaus Mills, 9780929587356
    Rating
    Culture in an Age of Money (The Legacy of the 1980s in America) - 9780929587356 $22.50
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  • Culture Sensitive Design (A Guide to Culture in Practice) by Annemiek van Boeijen, 9789063695613
    Rating
    Culture Sensitive Design (A Guide to Culture in Practice) $45.00
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  • Customer Centered Selling (Sales Techniques for a New World Economy) by Rob Jolles, 9781439144633
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    Customer Centered Selling (Sales Techniques for a New World Economy) $18.99
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  • Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) by John Goodman, 9780814433881
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    Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) $24.95
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    Customer Experience 3.0 (High-Profit Strategies in the Age of Techno Service) - 9781400231072 $19.99
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  • Customer Service Training 101 (Quick and Easy Techniques That Get Great Results) by Renee Evenson, 9780814438916
    Rating
    Customer Service Training 101 (Quick and Easy Techniques That Get Great Results) $24.95
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  • Customer-Driven Disruption (Five Strategies to Stay Ahead of the Curve) by Suman Sarkar, 9781523099757
    Rating
    Customer-Driven Disruption (Five Strategies to Stay Ahead of the Curve) $24.95
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  • Rating
    Dark Social (Safeguarding Your Business from Online Threats, Risks and Scams) $35.00
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  • Data Crush (How the Information Tidal Wave is Driving New Business Opportunities) by Christopher Surdak, 9780814433744
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    Data Crush (How the Information Tidal Wave is Driving New Business Opportunities) $27.95
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  • De compras con él y ella (Técnicas de mercadeo para entender cómo venderles al hombre y a la mujer) by Elizabeth Pace, 9781602552890
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    De compras con él y ella (Técnicas de mercadeo para entender cómo venderles al hombre y a la mujer) $14.99
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  • Deliberate Ignorance (Choosing Not to Know) by Ralph Hertwig, Christoph Engel, 9780262045599
    Rating
    Deliberate Ignorance (Choosing Not to Know) $45.00
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  • Delight Your Customers (7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary) by Steve Curtin, 9780814432808
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    Delight Your Customers (7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary) $17.95
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  • Design for How People Think (Using Brain Science to Build Better Products) by John Whalen Ph. D., 9781491985458
    Rating
    Design for How People Think (Using Brain Science to Build Better Products) $49.99
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  • Design to Survive (9 Ways an IKEA Approach Can Fix Health Care and Save Lives) by Pat Mastors, 9781614484332
    Rating
    Design to Survive (9 Ways an IKEA Approach Can Fix Health Care and Save Lives) $17.95
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  • Digital Trust (Social Media Strategies to Increase Trust and Engage Customers) by Barry Connolly, 9781472961341
    Rating
    Digital Trust (Social Media Strategies to Increase Trust and Engage Customers) $35.00
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  • Digitalis (How to Reinvent the World) by Thierry Geerts, 9789401460224
    Rating
    Digitalis (How to Reinvent the World) $35.00
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  • Disruptive Marketing (What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal) by Geoffrey Colon, 9780814437391
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    Disruptive Marketing (What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal) $24.95
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  • Do Good (Embracing Brand Citizenship to Fuel Both Purpose and Profit) by Anne Bahr Thompson, 9780814438398
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    Do Good (Embracing Brand Citizenship to Fuel Both Purpose and Profit) $27.95
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  • Driving Customer Equity (How Customer Lifetime Value Is Reshaping Corporate Strategy) by Roland T Rust, Valarie A. Zeithaml, Katherine N Lemon, 9780684864662
    Rating
    Driving Customer Equity (How Customer Lifetime Value Is Reshaping Corporate Strategy) $53.00
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  • Drunk Tank Pink (And Other Unexpected Forces That Shape How We Think, Feel, and Behave) by Adam Alter, 9780143124931
    Rating
    Drunk Tank Pink (And Other Unexpected Forces That Shape How We Think, Feel, and Behave) $17.00
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  • Dumb Money (How Our Greatest Financial Minds Bankrupted the Nation) by Daniel Gross, 9781439159873
    Rating
    Dumb Money (How Our Greatest Financial Minds Bankrupted the Nation) $13.99
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  • E-Commerce Changing The Lives of Farmers: Taobao Villages of China by Lili Cui, 9781487800574
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    E-Commerce Changing The Lives of Farmers: Taobao Villages of China $15.95
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  • El método Hacking Growth: Qué hacen compañias explosivas como Facebook, Airbnb y Walmart para ser líderes en el mercado/ Hacking Growth by Sean Ellis, 9786073161060
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    El método Hacking Growth: Qué hacen compañias explosivas como Facebook, Airbnb y Walmart para ser líderes en el mercado/ Hacking Growth $19.95
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  • Emotional Branding (The New Paradigm for Connecting Brands to People) by Marc Gobe, 9781581156720
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    Emotional Branding (The New Paradigm for Connecting Brands to People) $19.95
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  • Emotional Design (Why We Love (or Hate) Everyday Things) by Don Norman, 9780465051366
    Rating
    Emotional Design (Why We Love (or Hate) Everyday Things) $17.99
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  • Empire of Things (How We Became a World of Consumers, from the Fifteenth Century to the Twenty-First) by Frank Trentmann, 9780062456328
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    Empire of Things (How We Became a World of Consumers, from the Fifteenth Century to the Twenty-First) $40.00
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  • Empire of Things (How We Became a World of Consumers, from the Fifteenth Century to the Twenty-First) - 9780062456342 by Frank Trentmann, 9780062456342
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    Empire of Things (How We Became a World of Consumers, from the Fifteenth Century to the Twenty-First) - 9780062456342 $19.99
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  • Ethical Chic (The Inside Story of the Companies We Think We Love) by Fran Hawthorne, 9780807000601
    Rating
    Ethical Chic (The Inside Story of the Companies We Think We Love) $16.00
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  • Ethical Chic (The Inside Story of the Companies We Think We Love) - 9780807000946 by Fran Hawthorne, 9780807000946
    Rating
    Ethical Chic (The Inside Story of the Companies We Think We Love) - 9780807000946 $25.95
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  • Exactly What to Say (The Magic Words for Influence and Impact) by Phil M. Jones, 9781989025000
    Rating
    Exactly What to Say (The Magic Words for Influence and Impact) $14.99
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  • Flock and Flow (Predicting and Managing Change in a Dynamic Marketplace) by Grant David McCracken, 9780253347596
    Rating
    Flock and Flow (Predicting and Managing Change in a Dynamic Marketplace) $29.00
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  • Foolproof (Why Safety Can Be Dangerous and How Danger Makes Us Safe) by Greg Ip, 9780316286046
    Rating
    Foolproof (Why Safety Can Be Dangerous and How Danger Makes Us Safe) $28.00
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  • Gánese a la clientela femenina (Cómo transformar la experiencia del cliente para los consumidores más poderosos del mundo) by Bridget Brennan, 9781418599492
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    Gánese a la clientela femenina (Cómo transformar la experiencia del cliente para los consumidores más poderosos del mundo) $16.99
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  • Gen Y and Housing (What They Want and Where They Want It) by M. Leanne Lachman, Deborah L. Brett, 9780874203646
    Rating
    Gen Y and Housing (What They Want and Where They Want It) $12.95
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