The Simple Truths of Service (Inspired by Johnny the Bagger)

“You won’t believe what happened. When I was making my rounds today, I found Johnny’s checkout line was three times longer than anyone else’s!”

A customer service classic that has touched over 5 million people, The Simple Truths of Service is an unforgettable game changer!

Everybody knows the saying, “The customer is always right”, but this statement alone doesn’t cover all of the necessary bases of great customer service. Great, innovative customer service means putting a little bit of yourself, your personality, and your passion into whatever you’re doing – resulting in customers who are not only impressed by your team’s creative efforts, but who are encouraged to come back time and time again!

Take Johnny, a young man living with Down Syndrome who works as a bagger at a supermarket, who puts his own spin on every interaction he has with a customer, developing relationships and a work ethic that stands out from the crowd by placing his “Thought for the Day” in each customer’s grocery bag – soon, Johnny’s check-out line surpasses that of any other employee, as customers line up just to interact with him.

Following Johnny’s story, as well as many others, The Simple Truths of Service outlines inspiring and insightful new ways that you can change your company culture for the better!