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  • Salesforce For Dummies - 9781394231669 by Liz Kao, Jon Paz, 9781394231669
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    Salesforce For Dummies - 9781394231669 $29.99
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  • Better Customer Service (Simple Rules You Can Apply Today) - 9780367757335 by Edward C. Brewer, Terence L. Holmes, 9780367757335
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    Better Customer Service (Simple Rules You Can Apply Today) - 9780367757335 $48.99
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  • Customer Service Delivery in Africa (Consumer Perceptions of Quality in Selected African Countries) by Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame, 9781032688442
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    Customer Service Delivery in Africa (Consumer Perceptions of Quality in Selected African Countries) $64.99
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  • Marketing the e-Business - 9780415965019 by Lisa Harris, Charles Dennis, 9780415965019
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    Marketing the e-Business - 9780415965019 $82.99
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  • Key Account Management Excellence in Pharma & Medtech - 9781032128580 by Mike Moorman, 9781032128580
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    Key Account Management Excellence in Pharma & Medtech - 9781032128580 $57.99
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  • Engaging Brands (A Customer-Centric Approach for Superior Experiences) - 9781138587014 by Michela Addis, 9781138587014
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    Engaging Brands (A Customer-Centric Approach for Superior Experiences) - 9781138587014 $58.99
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  • The Customer Experience Model - 9780367513641 by Adyl Aliekperov, 9780367513641
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    The Customer Experience Model - 9780367513641 $33.99
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  • Practical Customer Success Management (A Best Practice Framework for Rapid Generation of Customer Success) - 9781032092096 by Rick Adams, 9781032092096
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    Practical Customer Success Management (A Best Practice Framework for Rapid Generation of Customer Success) - 9781032092096 $49.99
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  • Organizational Reputation in the Public Sector by Arild Wæraas, Moshe Maor, 9781138624085
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    Organizational Reputation in the Public Sector $68.99
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  • Reputation in Business (Lessons for Leaders) by Stuart Thomson, 9781032277462
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    Reputation in Business (Lessons for Leaders) $51.99
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  • The Dark Side of CRM (Customers, Relationships and Management) - 9781138803329 by Bang Nguyen, Lyndon Simkin, Ana Isabel Canhoto, 9781138803329
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    The Dark Side of CRM (Customers, Relationships and Management) - 9781138803329 $77.99
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  • Age of Agency (Rise with AI) - 9781032684864 by Kerushan Govender, 9781032684864
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    Age of Agency (Rise with AI) - 9781032684864 $45.99
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  • Customer-Centric Project Management by Elizabeth Harrin, Phil Peplow, 9781409443124
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    Customer-Centric Project Management $68.99
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  • The Business of the Metaverse (How to Maintain the Human Element Within this New Business Reality) - 9781032594781 by Hemachandran K, Raul V. Rodriguez, 9781032594781
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    The Business of the Metaverse (How to Maintain the Human Element Within this New Business Reality) - 9781032594781 $76.99
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  • The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by Philip Berners, Adrian Martin, 9780367723859
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    The Practical Guide to Achieving Customer Satisfaction in Events and Hotels $57.99
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  • Young Consumer Behaviour (A Research Companion) - 9780415790093 by Ayantunji Gbadamosi, 9780415790093
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    Young Consumer Behaviour (A Research Companion) - 9780415790093 $60.99
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  • Customer Service Marketing (Managing the Customer Experience) by Edwin N. Torres, Tingting Zhang, 9780367208936
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    Customer Service Marketing (Managing the Customer Experience) $57.99
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  • Spheres of Influence (How to Create and Nurture Authentic Business Relationships) by Brad Englert, 9781639080748
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    Spheres of Influence (How to Create and Nurture Authentic Business Relationships) $23.95
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  • Debates in Marketing Orientation by Bilgehan Bozkurt, 9781787698369
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    Debates in Marketing Orientation $71.99
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  • The V-Model of Service Quality (An Exploration of African Customer Service Delivery Metrics) by Grafton Whyte, 9781787696068
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    The V-Model of Service Quality (An Exploration of African Customer Service Delivery Metrics) $71.99
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  • The Abusive Customer (Breaking the Silence Around Customers' Aggressive Behavior) by Ivaylo Yorgov, 9781032515007
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    The Abusive Customer (Breaking the Silence Around Customers' Aggressive Behavior) $51.99
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  • Superior Customer Value (Finding and Keeping Customers in the Now Economy) by Art Weinstein, 9780815390930
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    Superior Customer Value (Finding and Keeping Customers in the Now Economy) $79.99
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  • Creating and Managing a CRM Platform for your Organisation - 9781138335806 by Richard Boulton, 9781138335806
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    Creating and Managing a CRM Platform for your Organisation - 9781138335806 $60.99
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  • Customer Service Management in Africa (A Strategic and Operational Perspective) - 9781032400051 by Robert Hinson, Ogechi Adeola, Terri Lituchy, Abednego Amartey, 9781032400051
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    Customer Service Management in Africa (A Strategic and Operational Perspective) - 9781032400051 $49.99
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  • The Customer-Driven Organization (Employing the Kano Model) by Lance B. Coleman Sr., 9781482217100
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    The Customer-Driven Organization (Employing the Kano Model) $55.99
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  • The Future of Global Retail (Learning from China's Retail Revolution) by Winter Nie, Mark Greeven, Yunfei Feng, James Wang, 9781032070421
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    The Future of Global Retail (Learning from China's Retail Revolution) $45.99
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  • The Unstoppable Sales Machine (How to Connect, Convert, and Close New Customers) by Shawn Casemore, 9781032180540
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    The Unstoppable Sales Machine (How to Connect, Convert, and Close New Customers) $39.99
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  • Customer Relationship Management - 9780367708863 by Antonio Specchia, 9780367708863
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    Customer Relationship Management - 9780367708863 $51.99
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  • Introduction to Corporate Communication (Case Studies from India) - 9781032149264 by Charu Lata Singh, Mona Gupta, 9781032149264
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    Introduction to Corporate Communication (Case Studies from India) - 9781032149264 $62.99
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  • Geopolitics of the Pakistan-Afghanistan Borderland - 9780367647711 by Syed Sami Raza, Michael J. Shapiro, 9780367647711
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    Geopolitics of the Pakistan-Afghanistan Borderland - 9780367647711 $62.99
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  • Experiential Marketing (Consumer Behavior, Customer Experience and The 7Es) - 9781138293168 by Wided Batat, 9781138293168
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    Experiential Marketing (Consumer Behavior, Customer Experience and The 7Es) - 9781138293168 $68.99
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  • Current Issues and Development in Hospitality and Tourism Satisfaction - 9780789024343 by Muzaffer Uysal, John A Williams, 9780789024343
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    Current Issues and Development in Hospitality and Tourism Satisfaction - 9780789024343 $82.99
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  • Business Success Through Service Excellence - 9780750660853 by Moira Clark, Susan Baker, 9780750660853
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    Business Success Through Service Excellence - 9780750660853 $73.99
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  • Services Marketing Management - 9780750666749 by Peter Mudie, Angela Pirrie, 9780750666749
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    Services Marketing Management - 9780750666749 $77.99
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  • Relationship Marketing by Martin Christopher, Adrian Payne, David Ballantyne, 9780750648394
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    Relationship Marketing $70.99
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  • The Multichannel Challenge by Hugh Wilson, 9780750687119
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    The Multichannel Challenge $73.99
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  • Meeting Customer Needs by Ian Smith, 9780750659840
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    Meeting Customer Needs $68.99
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  • How to Measure Customer Satisfaction by Nigel Hill, John Brierley, 9780566085956
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    How to Measure Customer Satisfaction $62.99
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  • Front Office - 9780750642309 by P. Abbott, S. Lewry, 9780750642309
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    Front Office - 9780750642309 $70.99
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  • e-Business - A Jargon-Free Practical Guide by James Matthewson, 9780750652933
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    e-Business - A Jargon-Free Practical Guide $65.99
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  • Customer Service Intelligence by Merilynn Van Der Wagen, 9780750681902
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    Customer Service Intelligence $60.99
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  • Customer Relationship Management in Electronic Markets - 9780789019455 by Gopalkrishnan R Iyer, David Bejou, 9780789019455
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    Customer Relationship Management in Electronic Markets - 9780789019455 $40.99
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  • Customer Advisory Boards (A Strategic Tool for Customer Relationship Building) - 9780789015587 by David L Loudon, Tony Carter, 9780789015587
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    Customer Advisory Boards (A Strategic Tool for Customer Relationship Building) - 9780789015587 $76.99
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  • Capturing Customer Equity (Moving from Products to Customers) by David Bejou, R. Gopalkrishnan, 9780789033406
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    Capturing Customer Equity (Moving from Products to Customers) $76.99
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  • Public Relations and the Corporate Persona (The Rise of the Affinitive Organization) - 9780367874650 by Burton Saint John III, 9780367874650
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    Public Relations and the Corporate Persona (The Rise of the Affinitive Organization) - 9780367874650 $62.99
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  • Managing Customer Service by Institute of Leadership & Management, 9780080464190
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    Managing Customer Service $57.99
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  • Disney y el arte del servicio al cliente (Spanish Edition) by Disney Institute, Theodore Kinni, 9786078469253
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    Disney y el arte del servicio al cliente (Spanish Edition) $25.95
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  • Developments in the Call Centre Industry (Analysis, Changes and Challenges) by Julia Connell, John Burgess, 9780415511483
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    Developments in the Call Centre Industry (Analysis, Changes and Challenges) $18.99
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  • The Customer Copernicus (How to be Customer-Led) - 9780367564636 by Charlie Dawson, Seán Meehan, 9780367564636
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    The Customer Copernicus (How to be Customer-Led) - 9780367564636 $45.99
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  • Managing Markets and Customers (Revised Edition) by Elearn, 9780080557397
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    Managing Markets and Customers Revised Edition $73.99
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  • An International Political Economy - 9780367165239 by W. Ladd Hollist, 9780367165239
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    An International Political Economy - 9780367165239 $62.99
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  • Achieving Patient (aka Customer) Experience Excellence (Lessons From a Successful Cultural Transformation in a Hospital) by Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, Gregory D. Erickson, 9781466583085
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    Achieving Patient (aka Customer) Experience Excellence (Lessons From a Successful Cultural Transformation in a Hospital) $69.99
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  • Your Customers' Perception of Quality (What It Means to Your Bottom Line and How to Control It) by Baboo Kureemun, Robert Fantina, 9781439845813
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    Your Customers' Perception of Quality (What It Means to Your Bottom Line and How to Control It) $69.99
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  • More Is More (How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences) by Blake Morgan, 9781138046788
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    More Is More (How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences) $69.99
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  • Customer Relationship Management in Electronic Markets by Gopalkrishnan R Iyer, David Bejou, 9780789019448
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    Customer Relationship Management in Electronic Markets $69.99
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  • Winning with Data in the Business of Sports (CRM and Analytics) by Fiona Green, 9780367610708
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    Winning with Data in the Business of Sports (CRM and Analytics) $69.99
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  • Practical Customer Success Management (A Best Practice Framework for Rapid Generation of Customer Success) by Rick Adams, 9780367182762
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    Practical Customer Success Management (A Best Practice Framework for Rapid Generation of Customer Success) $69.99
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  • Building Value through Marketing (A Step-by-Step Guide) by Philip Sugai, 9780367472863
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    Building Value through Marketing (A Step-by-Step Guide) $51.99
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  • Designing and Delivering Superior Customer Value (Concepts, Cases, and Applications) by Art Weinstein, William C. Johnson, 9780367230197
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    Designing and Delivering Superior Customer Value (Concepts, Cases, and Applications) $84.99
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  • The Dark Side of Emotional Labour by Jenna Ward, Robert McMurray, 9780367737702
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    The Dark Side of Emotional Labour $70.99
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  • Experiential Marketing (Case Studies in Customer Experience) - 9780367900922 by Wided Batat, 9780367900922
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    Experiential Marketing (Case Studies in Customer Experience) - 9780367900922 $66.99
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  • Delivering Fantastic Customer Experience (How to Turn Customer Satisfaction Into Customer Relationships) by Daniel Lafrenière, 9780367346034
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    Delivering Fantastic Customer Experience (How to Turn Customer Satisfaction Into Customer Relationships) $33.99
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  • Protecting Main Street (Measuring the Customer Experience in Financial Services for Business and Public Policy) by Paul C. Lubin, 9781138864160
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    Protecting Main Street (Measuring the Customer Experience in Financial Services for Business and Public Policy) $70.99
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  • Freedom Within a Framework (Hearing the Voice of the Customer on the Factory Floor) by Paul Cafaro, 9780367085773
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    Freedom Within a Framework (Hearing the Voice of the Customer on the Factory Floor) $69.99
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  • Developing Knowledge-Based Client Relationships by Ross Dawson, 9780750678711
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    Developing Knowledge-Based Client Relationships $70.99
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  • Build Chatbot Interactions (Responsive, Intuitive Interfaces with Ruby) by Daniel Pritchett, 9781680506327
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    Build Chatbot Interactions (Responsive, Intuitive Interfaces with Ruby) $35.95
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  • Digital Channels and Social Media Management in Luxury Markets by Fabrizio Mosca, Chiara Civera, 9780367890667
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    Digital Channels and Social Media Management in Luxury Markets $70.99
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  • When Digital Becomes Human (The Transformation of Customer Relationships) - 9780749473235 by Steven Van Belleghem, 9780749473235
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    When Digital Becomes Human (The Transformation of Customer Relationships) - 9780749473235 $38.99
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  • Scoring Points (How Tesco Continues to Win Customer Loyalty) by Clive Humby, Terry Hunt, Tim Phillips, 9780749453381
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    Scoring Points (How Tesco Continues to Win Customer Loyalty) $45.99
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  • The Call Centre Training Handbook (A Complete Guide to Learning and Development in Contact Centres) by John P. Wilson, 9780749450885
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    The Call Centre Training Handbook (A Complete Guide to Learning and Development in Contact Centres) $69.99
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  • On Purpose (Delivering a Branded Customer Experience People Love) by Shaun Smith, Andy Milligan, 9780749471910
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    On Purpose (Delivering a Branded Customer Experience People Love) $38.99
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  • Stickier Marketing (How to Win Customers in a Digital Age) by Grant Leboff, 9780749471088
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    Stickier Marketing (How to Win Customers in a Digital Age) $38.99
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  • Researching Customer Satisfaction and Loyalty (How to Find Out What People Really Think) by Paul Szwarc, 9780749443368
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    Researching Customer Satisfaction and Loyalty (How to Find Out What People Really Think) $47.99
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  • Leading the Customer Experience (How to Chart a Course and Deliver Outstanding Results) - 9781789666878 by Brad Cleveland, Scott McKain, 9781789666878
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    Leading the Customer Experience (How to Chart a Course and Deliver Outstanding Results) - 9781789666878 $45.99
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  • Executive Engagement Strategies (How to Have Conversations and Develop Relationships that Build B2B Business) by Bev Burgess, 9781789661927
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    Executive Engagement Strategies (How to Have Conversations and Develop Relationships that Build B2B Business) $47.99
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  • Creating Customer Loyalty (Build Lasting Loyalty Using Customer Experience Management) - 9780749484309 by Chris Daffy, 9780749484309
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    Creating Customer Loyalty (Build Lasting Loyalty Using Customer Experience Management) - 9780749484309 $38.99
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  • Customer-Driven Transformation (How Being Design-led Helps Companies Get the Right Services to Market) by Joe Heapy, Oliver King, James Samperi, 9780749483012
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    Customer-Driven Transformation (How Being Design-led Helps Companies Get the Right Services to Market) $45.99
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  • Customer Innovation (Delivering a Customer-Led Strategy for Sustainable Growth) by Marion Debruyne, Koen Tackx, 9780749484187
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    Customer Innovation (Delivering a Customer-Led Strategy for Sustainable Growth) $52.00
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  • Customer Care Excellence (How to Create an Effective Customer Focus) by Sarah Cook, 9780749457051
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    Customer Care Excellence (How to Create an Effective Customer Focus) $45.99
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  • Account-Based Growth (Unlocking Sustainable Value Through Extraordinary Customer Focus) by Bev Burgess, Tim Shercliff, 9781398607446
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    Account-Based Growth (Unlocking Sustainable Value Through Extraordinary Customer Focus) $42.99
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  • Building the Value Machine (Transforming Your Business Through Collaborative Customer Partnerships) by Peter Cheverton, Kingsley Weber, 9780749454852
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    Building the Value Machine (Transforming Your Business Through Collaborative Customer Partnerships) $49.99
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  • A Practitioner's Guide to Account-Based Marketing (Accelerating Growth in Strategic Accounts) by Bev Burgess, Dave Munn, 9781398600874
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    A Practitioner's Guide to Account-Based Marketing (Accelerating Growth in Strategic Accounts) $47.99
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  • Complaint Management Excellence (Creating Customer Loyalty through Service Recovery) by Sarah Cook, 9780749465308
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    Complaint Management Excellence (Creating Customer Loyalty through Service Recovery) $52.00
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  • Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever by Micah Solomon, 9781264825516
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    Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever $27.00
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  • Winning Adaptive Sales (Accelerate Your Success by Leading With Insights) by Lee Hicks, 9781599327747
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    Winning Adaptive Sales (Accelerate Your Success by Leading With Insights) $19.99
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  • F The Funnel (A New Way To Engage Customers & Grow Revenue) by Jeff Pedowitz, 9781950863679
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    F The Funnel (A New Way To Engage Customers & Grow Revenue) $29.99
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  • #Resolve To Evolve (How Being Personal About Business Can Help It Grow) by Megan Driscoll, 9781946633354
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    #Resolve To Evolve (How Being Personal About Business Can Help It Grow) $24.99
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  • The VIP Principle (Discover How Guest Experiences Drive Long Term Growth) by Michelle Pascoe, Dave Staughton, 9781599325576
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    The VIP Principle (Discover How Guest Experiences Drive Long Term Growth) $14.99
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  • Behind The Red Door (Unlock Your Advocacy Influence And Success) by Karen B. Moore, 9781599326603
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    Behind The Red Door (Unlock Your Advocacy Influence And Success) $24.99
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  • The Growth Gears (Using A Market-Based Framework To Drive Business Success) by Art Saxby, Pete Hayes, 9781599325897
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    The Growth Gears (Using A Market-Based Framework To Drive Business Success) $25.99
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  • Crazy Lucky Girl (Do You Have the Keys to Success?) by Susan Meitner, 9781599324449
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    Crazy Lucky Girl (Do You Have the Keys to Success?) $21.95
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  • How To Succeed in the Relationship Economy (Make Data Work for You, Empathise with Customers, Grow Valuable Relationships) by Matt Lindsay, Xavier Van Leeuwe, Matthijs Van De Peppel, 9781599326498
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    How To Succeed in the Relationship Economy (Make Data Work for You, Empathise with Customers, Grow Valuable Relationships) $25.99
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  • The Hospitality Mentality (Create Raving Fans Through Your Guest Experience) by Josh Liebman, 9781636981765
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    The Hospitality Mentality (Create Raving Fans Through Your Guest Experience) $18.95
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  • The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) by Dan Gingiss, 9781631954597
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    The Experience Maker (How to Create Remarkable Experiences That Your Customers Can't Wait to Share) $26.95
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  • Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) - 9781642797831 by Dr. Len Tau
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    Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) - 9781642797831 $33.95
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  • Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) by Dr. Len Tau, 9781642797817
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    Raving Patients (The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients) $19.95
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  • The Social Styles Handbook (Adapt Your Style to Win Trust) by Larry Wilson, 9798218046408
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    The Social Styles Handbook (Adapt Your Style to Win Trust) $21.95
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  • CustomHer Experience (The Importance of Tailoring Your Brand Experience to the Female Consumer) by Katie Mares, 9798886450262
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    CustomHer Experience (The Importance of Tailoring Your Brand Experience to the Female Consumer) $24.95
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  • Reimagining Customer Service in Healthcare (Boost Loyalty, Profits, and Outcomes) by Jennifer L. FitzPatrick, 9781637586822
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    Reimagining Customer Service in Healthcare (Boost Loyalty, Profits, and Outcomes) $18.00
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  • Do Penguins Eat Peaches? (And other unexpected ways to discover what your customers want) by Katie Tucker, 9781788604178
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    Do Penguins Eat Peaches? (And other unexpected ways to discover what your customers want) $21.99
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