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  • The Zappos Experience: 5 Principles to Inspire, Engage, and WOW by Joseph A. Michelli, 9780071749589
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    The Zappos Experience: 5 Principles to Inspire, Engage, and WOW $42.00
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  • Selling Vision: The X-XY-Y Formula for Driving Results by Selling Change by Rick Cheatham, Lou Schachter, 9781259642173
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    Selling Vision: The X-XY-Y Formula for Driving Results by Selling Change $46.00
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  • Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People by Joseph A. Michelli, 9780071801256
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    Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People $27.00
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  • Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most by Bolivar J. Bueno, 9780071787871
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    Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most $34.00
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  • Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by Joseph A. Michelli, 9780071773546
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    Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System $42.00
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  • Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results by Glenn Bodinson, Kay Kendall, 9781259588662
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    Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results $65.00
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  • The Social Media Strategist: Build a Successful Program from the Inside Out by Christopher Barger, 9780071768252
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    The Social Media Strategist: Build a Successful Program from the Inside Out $47.00
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  • Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology by Larina Kase, 9780071770750
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    Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology $27.00
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  • Superfandom (How Our Obsessions are Changing What We Buy and Who We Are) by Zoe Fraade-Blanar, Aaron M. Glazer, 9780393249958
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    Superfandom (How Our Obsessions are Changing What We Buy and Who We Are) $27.95
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  • Nuevas ventas. Simplificadas. (El manual esencial para el desarrollo de posibles y nuevos negocios) (Spanish Edition) by Mike Weinberg, 9780718086923
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    Nuevas ventas. Simplificadas. (El manual esencial para el desarrollo de posibles y nuevos negocios) (Spanish Edition) $16.99
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  • A Tale of Two Funerals (The Throw Rug and the Tapestry) by Alan Wolfelt, 9781617222467
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    A Tale of Two Funerals (The Throw Rug and the Tapestry) $19.95
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  • Kaleidoscope (Delivering Innovative Service That Sparkles) by Chip R. Bell, 9781626343948
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    Kaleidoscope (Delivering Innovative Service That Sparkles) $15.95
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  • Rule of Thumb: A Guide to Customer Service and Business Relationships by Lisa Tschauner, 9781608080663
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    Rule of Thumb: A Guide to Customer Service and Business Relationships $13.95
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  • Superconsumers (A Simple, Speedy, and Sustainable Path to Superior Growth) by Eddie Yoon, 9781633692077
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    Superconsumers (A Simple, Speedy, and Sustainable Path to Superior Growth) $32.00
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  • Funeral Home Customer Service A-Z (Creating Exceptional Experiences for Today's Families) by Alan Wolfelt, 9781879651449
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    Funeral Home Customer Service A-Z (Creating Exceptional Experiences for Today's Families) $24.95
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  • Lessons Unlearned (25 Years in Customer Service) by John Ragsdale, 9780984213061
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    Lessons Unlearned (25 Years in Customer Service) $24.95
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  • All about Them (Grow Your Business by Focusing on Others) by Bruce Turkel, Bob Burg, 9780738219202
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    All about Them (Grow Your Business by Focusing on Others) $24.99
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  • May I Help You? (Great Customer Service for Small Business) by Jillian Mercer, 9781865088587
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    May I Help You? (Great Customer Service for Small Business) $16.95
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  • Toxic Client (Knowing and Avoiding Problem Customers) by Garrett Sutton, 9781944194031
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    Toxic Client (Knowing and Avoiding Problem Customers) $18.95
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  • No B.S. Guide to Maximum Referrals and Customer Retention (The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits) by Shaun Buck, Dan S. Kennedy, 9781599185842
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    No B.S. Guide to Maximum Referrals and Customer Retention (The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits) $24.99
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  • Great Customer Service on the Telephone by Kristin Anderson, 9780814477953
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    Great Customer Service on the Telephone $12.99
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  • How to Mind-Read Your Customers (Using Insights from Psychology to Increase Sales and Develop Better Business Relationships) by David P. SNYDER, 9780814405994
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    How to Mind-Read Your Customers (Using Insights from Psychology to Increase Sales and Develop Better Business Relationships) $18.99
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  • Knock Your Socks Off Prospecting (How to Cold Call, Get Qualified Leads, and Make More Money) by William Miller, Ron Zemke, 9780814472859
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    Knock Your Socks Off Prospecting (How to Cold Call, Get Qualified Leads, and Make More Money) $18.99
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  • Knock Your Socks Off Service Recovery by Ron Zemke, Chip Bell, 9780814470848
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    Knock Your Socks Off Service Recovery $18.99
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  • Digital Engagement (Internet Marketing That Captures Customers and Builds Intense Brand Loyalty) by Leland HARDEN, Bob HEYMAN, 9780814410721
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    Digital Engagement (Internet Marketing That Captures Customers and Builds Intense Brand Loyalty) $24.00
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  • Customer Service Management Training 101 (Quick and Easy Techniques That Get Great Results) by Renee Evenson, 9780814417157
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    Customer Service Management Training 101 (Quick and Easy Techniques That Get Great Results) $24.99
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  • Winning with People (Discover the People Principles that Work for You Every Time) by John C. Maxwell, 9780785288749
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    Winning with People (Discover the People Principles that Work for You Every Time) $19.99
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  • Winning with People Workbook (Discover the People Principles that Work for You Every Time) by John C. Maxwell, 9780785260905
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    Winning with People Workbook (Discover the People Principles that Work for You Every Time) $21.99
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  • Word of Mouth Marketing (How Smart Companies Get People Talking) by Andy Sernovitz, 9781608323661
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    Word of Mouth Marketing (How Smart Companies Get People Talking) $15.95
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  • The Culting of Brands (Turn Your Customers into True Believers) by Douglas Atkin, 9781591840961
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    The Culting of Brands (Turn Your Customers into True Believers) $27.00
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  • Trading Up (Why Consumers Want New Luxury Goods--and How Companies Create Them) by Michael J. Silverstein, Neil Fiske, John Butman, 9781591840701
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    Trading Up (Why Consumers Want New Luxury Goods--and How Companies Create Them) $27.00
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  • Selling with Intergrity (Reinventing Sales Through Collaboration, Respect, and Serving) by Sharon Drew Morgan, 9780425171561
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    Selling with Intergrity (Reinventing Sales Through Collaboration, Respect, and Serving) $27.00
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  • Cheap (The High Cost of Discount Culture) by Ellen Ruppel Shell, 9780143117636
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    Cheap (The High Cost of Discount Culture) $27.00
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  • Looptail (How One Company Changed the World by Reinventing Business) by Bruce Poon Tip, 9781455574094
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    Looptail (How One Company Changed the World by Reinventing Business) $37.00
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  • Wal-Mart: The Bully of Bentonville (How the High Cost of Everyday Low Prices is Hurting America) by Anthony Bianco, 9780385513579
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    Wal-Mart: The Bully of Bentonville (How the High Cost of Everyday Low Prices is Hurting America) $19.00
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  • Everything I Know About Business I Learned from the Grateful Dead (The Ten Most Innovative Lessons from a Long, Strange Trip) by Barry Barnes, John Perry Barlow, 9780446583800
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    Everything I Know About Business I Learned from the Grateful Dead (The Ten Most Innovative Lessons from a Long, Strange Trip) $19.99
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  • What Clients Love (A Field Guide to Growing Your Business) by Harry Beckwith, 9780446556026
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    What Clients Love (A Field Guide to Growing Your Business) $21.99
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  • Lean Solutions (How Companies and Customers Can Create Value and Wealth Together) by James P. Womack, Daniel T. Jones, 9780743277792
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    Lean Solutions (How Companies and Customers Can Create Value and Wealth Together) $22.99
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  • Free, Perfect, and Now (Connecting to the Three Insatiable Customer Demands: A CEO's True Story) by Robert Rodin, Curtis Hartman, 9780684863122
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    Free, Perfect, and Now (Connecting to the Three Insatiable Customer Demands: A CEO's True Story) $17.95
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  • No B.S. Trust Based Marketing (The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World) by Matt Zagula, Dan S. Kennedy, 9781599184401
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    No B.S. Trust Based Marketing (The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World) $22.99
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  • Marketing Services (Competing Through Quality) by Leonard L. Berry, 9780743267410
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    Marketing Services (Competing Through Quality) $16.95
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  • The Ownership Quotient (Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage) by James L. Heskett, W. Earl Sasser, Joe Wheeler, 9781422110232
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    The Ownership Quotient (Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage) $35.00
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  • The Intention Economy (When Customers Take Charge) by Doc Searls, 9781422158524
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    The Intention Economy (When Customers Take Charge) $27.00
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  • Customer Connections (New Strategies for Growth) by Robert E. Wayland, Paul M. Cole, 9780875847993
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    Customer Connections (New Strategies for Growth) $29.95
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  • The Value Profit Chain (Treat Employees Like Customers and Customers Like Employees) by James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger, 9781476799988
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    The Value Profit Chain (Treat Employees Like Customers and Customers Like Employees) $24.99
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  • Delivering Quality Service by Valarie A. Zeithaml, 9781439167281
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    Delivering Quality Service $16.95
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  • Customer Mania! (It's Never Too Late to Build a Customer-Focused Company) by Kenneth Blanchard, Jim Ballard, Fred Finch, 9780743270298
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    Customer Mania! (It's Never Too Late to Build a Customer-Focused Company) $16.00
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  • On Great Service (A Framework for Action) by Leonard L. Berry, 9780029185551
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    On Great Service (A Framework for Action) $46.00
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  • Raise The Bar (An Action-Based Method for Maximum Customer Reactions) by Jon Taffer, 9780544148307
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    Raise The Bar (An Action-Based Method for Maximum Customer Reactions) $26.00
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  • Guerrilla Marketing, 4th Edition (Easy and Inexpensive Strategies for Making Big Profits from Your SmallBusiness) by Jay Conrad Levinson, 9780618785919
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    Guerrilla Marketing, 4th Edition (Easy and Inexpensive Strategies for Making Big Profits from Your SmallBusiness) $21.99
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  • Authenticity (What Consumers Really Want) by James H. Gilmore, B. Joseph Pine II, 9781591391456
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    Authenticity (What Consumers Really Want) $35.00
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  • Building a Chain of Customers by Richard J. Schonberger, 9781416573302
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    Building a Chain of Customers $22.95
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  • 101 Activities for Delivering Knock Your Socks Off Service by Ann Thomas, Jill Applegate, 9780814414446
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    101 Activities for Delivering Knock Your Socks Off Service $36.99
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  • Selling to Anyone Over the Phone by Renee Walkup, Sandra McKee, 9780814414835
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    Selling to Anyone Over the Phone $17.95
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  • High-Profit Selling (Win the Sale Without Compromising on Price) by Mark Hunter, CSP, 9780814420096
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    High-Profit Selling (Win the Sale Without Compromising on Price) $22.99
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  • Powerful Phrases for Effective Customer Service (Over 700 Ready-to-Use Phrases and Scripts That Really Get Results) by Renee Evenson, 9780814420324
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    Powerful Phrases for Effective Customer Service (Over 700 Ready-to-Use Phrases and Scripts That Really Get Results) $24.99
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  • Leading the Learning Revolution (The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market) by Jeff Cobb, 9780814432259
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    Leading the Learning Revolution (The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market) $29.95
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  • Going Social (Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media) by Jeremy Goldman, 9780814432556
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    Going Social (Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media) $19.95
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  • Delight Your Customers (7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary) by Steve Curtin, 9780814432808
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    Delight Your Customers (7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary) $18.99
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  • Supercommunicator (Explaining the Complicated So Anyone Can Understand) by Frank Pietrucha, 9780814433683
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    Supercommunicator (Explaining the Complicated So Anyone Can Understand) $18.99
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  • Selling Above and Below the Line (Convince the C-Suite. Win Over Management. Secure the Sale.) by William Miller, 9780814434833
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    Selling Above and Below the Line (Convince the C-Suite. Win Over Management. Secure the Sale.) $24.99
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  • Amp Up Your Sales (Powerful Strategies That Move Customers to Make Fast, Favorable Decisions) by Andy Paul, 9780814434871
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    Amp Up Your Sales (Powerful Strategies That Move Customers to Make Fast, Favorable Decisions) $17.95
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  • Be Your Customer's Hero (Real-World Tips and Techniques for the Service Front Lines) by Adam Toporek, 9780814449059
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    Be Your Customer's Hero (Real-World Tips and Techniques for the Service Front Lines) $18.99
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  • Best Practices (Building Your Business with Customer-Focused Solutions) by Arthur Andersen, Robert Heibeler, Thomas B. Kelly, Charles Ketteman, 9780684848044
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    Best Practices (Building Your Business with Customer-Focused Solutions) $16.95
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  • How to Work a Room, 25th Anniversary Edition (The Ultimate Guide to Making Lasting Connections--In Person and Online) by Susan RoAne, 9780062295347
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    How to Work a Room, 25th Anniversary Edition (The Ultimate Guide to Making Lasting Connections--In Person and Online) $19.99
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  • Your Call Is (Not That) Important to Us (Customer Service and What It Reveals About Our World and Our Lives) by Emily Yellin, 9781416546900
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    Your Call Is (Not That) Important to Us (Customer Service and What It Reveals About Our World and Our Lives) $16.00
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  • Discovering the Soul of Service (The Nine Drivers of Sustainable Business Success) by Leonard L. Berry, 9780684845111
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    Discovering the Soul of Service (The Nine Drivers of Sustainable Business Success) $30.00
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