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What's the Secret? (To Providing a World-Class Customer Experience)
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$29.95
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Product Details
Author:
John R. DiJulius, III
Format:
Hardcover
Pages:
336
Publisher:
Wiley (May 2, 2008)
Language:
English
Audience:
General/trade
ISBN-13:
9780470196120
Weight:
18.4oz
Case Pack:
16
File:
Wiley-wileyUS_2_1_20260815-20260815.xml
Folder:
Wiley
List Price:
$29.95
As low as:
$28.45
Publisher Identifier:
P-WIL
Discount Code:
D
Dimensions:
6.3" x 9.3" x 1.12"
Country of Origin:
United States
Pub Discount:
50
Imprint:
Wiley
Overview
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
