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- Transforming Customer-Brand Relationships (Use Emotional Connection To Build Loyalty) - 9781398621343
Transforming Customer-Brand Relationships (Use Emotional Connection To Build Loyalty) - 9781398621343
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Product Details
Overview
How can you move beyond transactions to create customer relationships that last?
Transforming Customer-Brand Relationships is a practical guide for mid-career marketers who want to develop strategies that build loyalty, strengthen emotional connections and deliver measurable results. Written by marketing strategist Christina Garnett, it combines proven principles, real-world examples and actionable tools to help you replace surface-level interactions with meaningful experiences that turn customers into brand advocates.
By taking a multidisciplinary approach, the book equips you to design strategies that resonate personally with audiences and align with long-term brand goals. You will learn how to:
- Implement social listening to uncover customer needs and opportunities
- Apply the customer voice to shape authentic brand experiences
- Optimize customer service to foster loyalty and advocacy
- Measure emotional engagement with metrics like Net Promoter Score and sentiment analysis
Transforming Customer-Brand Relationships helps you apply advanced marketing strategies that strengthen your professional credibility, expand your impact and create communities around your brand.
Themes include: strategy, principles, emotional engagement, customer voice, social listening, loyalty building
