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The Experience-Centric Organization (How to Win Through Customer Experience)
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Product Details
Author:
Simon David Clatworthy
Format:
Paperback
Pages:
266
Publisher:
O'Reilly Media (August 20, 2019)
Language:
English
ISBN-13:
9781492045779
ISBN-10:
1492045772
Dimensions:
6" x 9"
File:
TWO RIVERS-PERSEUS-Metadata_Only_Perseus_Distribution_Customer_Group_Metadata_20251023163248-20251023.xml
Folder:
TWO RIVERS
List Price:
$55.99
As low as:
$48.15
Publisher Identifier:
P-PER
Discount Code:
C
Case Pack:
34
Country of Origin:
United States
Pub Discount:
60
Weight:
16oz
Imprint:
O'Reilly Media
Overview
Is your organization prepared for the next paradigm of customer experience or will you be left behind as organizations gear up to compete at a totally new level of customer experience?
With this practical guide, executives will learn how to turn their companies into experience-centric organizations, where technology platforms, organizational structures, and strategic alliances are aligned towards the development and delivery of exceptional experiences. Author Simon Clatworthy provides a structure and a process for transforming your organization, so that you can lead through experience, both towards your customers and internally within your organization.
