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The Complete Guide to Conflict Resolution in the Workplace
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$44.99
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Product Details
Author:
Marick F. MASTERS, Robert R. ALBRIGHT
Format:
Paperback
Pages:
368
Publisher:
AMACOM (May 13, 2002)
Language:
English
ISBN-13:
9780814417188
ISBN-10:
0814417183
Case Pack:
1
File:
HarperChristian-Nelson1025-20251025.xml
Folder:
HarperChristian
List Price:
$44.99
As low as:
$34.64
Page Edges:
Non-Gilded
Words of Christ:
Black Letter
Publisher Identifier:
P-TNELSON
Discount Code:
A
Weight:
22.4oz
Dimensions:
7.01" x 9.98" x 0.72"
Audience:
General/trade
Country of Origin:
United States
Pub Discount:
65
Imprint:
AMACOM
Overview
"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."
