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The Civility Solution (What to Do When People Are Rude)

List Price: $19.99
SKU:
9780312369644
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Minimum Purchase
25 unit(s)
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  • Product Details

    Author:
    P. M. Forni
    Format:
    Paperback
    Pages:
    192
    Publisher:
    St. Martin's Publishing Group (September 1, 2009)
    Language:
    English
    ISBN-13:
    9780312369644
    ISBN-10:
    0312369646
    Weight:
    7.52oz
    Dimensions:
    5" x 8" x 0.44"
    Case Pack:
    38
    File:
    Macmillan Trade-Macmillan_Print_US_Trade_20260316161400-20260317.xml
    Folder:
    Macmillan Trade
    As low as:
    $15.39
    List Price:
    $19.99
    Publisher Identifier:
    P-STM
    Discount Code:
    A
    Audience:
    General/trade
    QuickShip:
    Yes
    Pub Discount:
    65
    Imprint:
    St. Martin's Griffin
  • Overview

    Many of us find ourselves confronted with rudeness every day and don't know how to respond. P.M. Forni, the author of the acclaimed Choosing Civility, has the answer. In The Civility Solution, he provides more than one hundred different situations, and shows us how to break the rudeness cycle. How would you respond to the following?

    …A salesperson ignores your requests

    …A fellow driver gives you the infamous "finger"

    …Your child's playmate misbehaves

    …Your boss publicly reprimands you

    P. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place.