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The Big Book of Customer Service Training Games
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$34.00
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Product Details
Author:
Peggy Carlaw, Vasudha K. Deming
Format:
Paperback
Publisher:
McGraw Hill LLC (September 22, 1998)
Audience:
Professional and scholarly
ISBN-13:
9780070779747
ISBN-10:
0070779740
Weight:
14.08oz
Dimensions:
7.4" x 9.2" x 0.5"
Case Pack:
28
File:
McGrawHill-MH_ONIX_V30_US_onix30_all(26_05_26)-20260526.xml
Folder:
McGrawHill
As low as:
$26.18
List Price:
$34.00
Publisher Identifier:
P-MCGRAW
Discount Code:
A
Pages:
224
Pub Discount:
65
Imprint:
McGraw Hill
Overview
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as
role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
