Summit (Reach Your Peak and Elevate Your Customers' Experience)

Risk management expert and entrepreneur Scott Addis looks at your progression upward—from developing skills to cultivating business relationships to earning customer loyalty—as an ascent to a mountaintop. He takes you through four elevation levels—preparation for the climb, setting up base camp, assaulting the summit, and the final ascent—as he covers identifying your Unique Ability®, emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust.

Scott— an Inc. magazine “Entrepreneur of the Year” finalist and one of the “25 Most Innovative Insurance Brokers in America”—believes that as a professional in today’s workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.