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Problem Management: A Practical Guide
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$55.00
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Product Details
Author:
Jim Bolton
Format:
Paperback
Pages:
140
Publisher:
TSO, The Stationery Office (September 20, 2024)
Language:
English
Audience:
Professional and scholarly
ISBN-13:
9780117082984
ISBN-10:
0117082988
Dimensions:
6.75" x 9.5" x 0.5"
File:
Eloquence-IPG_03192026_P9854863_onix30_Complete-20260319.xml
Folder:
Eloquence
List Price:
$55.00
Pub Discount:
32
Case Pack:
20
As low as:
$52.25
Publisher Identifier:
P-IPG
Discount Code:
H
Imprint:
TSO, The Stationery Office
Weight:
17.6oz
Overview
This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience.
This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.
