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Powerful Phrases for Dealing with Difficult People (Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities)

List Price: $19.99
SKU:
9780814432983
Quantity:
  • Pricing is for Unbranded Products
  • Branding Minimum: 50 pieces

Overview

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who you're dealing with. Helpful features include: * Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * "Why This Works" sections that provide detailed explanations Like it or not, the bulk of our waking hours are spent with people at work. This book's pithy, powerful communication tips will make those hours far more harmonious and productive.

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FULL DETAILS

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  • Product Details

    Author:
    Renee Evenson
    Format:
    Paperback
    Pages:
    240
    Publisher:
    AMACOM (October 15, 2013)
    Language:
    English
    ISBN-13:
    9780814432983
    ISBN-10:
    0814432980
    File:
    HarperChristian-Nelson1024-20201024.xml
    Folder:
    HarperChristian
    List Price:
    $19.99
    As low as:
    $15.39
    Weight:
    8.8oz
    Dimensions:
    6" x 9.13" x 0.63"
    Case Pack:
    36
    Page Edges:
    Non-Gilded
    Words of Christ:
    Black Letter
    Publisher Identifier:
    P-TNELSON
    Discount Code:
    A