Performance Management (A handbook for small business banks and microfinance institutions)

Performance Management equips staff at financial institutions across emerging economies with frameworks and tools to manage people effectively.To sustain the business of financial institutions, leaders and managers must focus on ‘performance’. This means helping staff to maintain quality, efficiency, productivity, cost-effectiveness, and ethical business practices. It also means managing people and the way they work so that they handle as many transactions, open as many deposit accounts, and process as many high-quality loans and repayments as they can. This book covers all areas of performance management for banking and microfinance and includes frameworks and advice in sustaining performance through training, coaching, incentives, performance evaluation, career development, promotion, and succession planning. This book provides insights, approaches, and examples particularly relevant for professionals in these markets. It should be read by staff of banks and microfinance institutions, as well as NGOs and aid agencies engaged in promoting microfinance.