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Measuring Business Excellence
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Product Details
Author:
Gopal K. Kanji
Format:
Paperback
Pages:
256
Publisher:
Taylor & Francis (June 9, 2015)
Language:
English
ISBN-13:
9781138863996
Weight:
13.625oz
Dimensions:
6.125" x 9.1875"
File:
TAYLORFRANCIS-TayFran_260127073756268-20260127.xml
Folder:
TAYLORFRANCIS
List Price:
$87.99
Series:
Routledge Advances in Management and Business Studies
Case Pack:
10
As low as:
$83.59
Publisher Identifier:
P-CRC
Discount Code:
H
Audience:
College/higher education
Pub Discount:
30
Country of Origin:
United States
Imprint:
Routledge
Overview
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
