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Making Metrics Work
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$50.00
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Product Details
Author:
Dugmore, Jenny
Format:
Paperback
Publisher:
The Institution of Engineering and Technology (December 31, 2006)
Language:
English
Audience:
Professional and scholarly
ISBN-13:
9780580474606
ISBN-10:
0580474607
Dimensions:
6.13" x 9.25"
File:
TWO RIVERS-PERSEUS-Metadata_Only_Perseus_Distribution_Customer_Group_Metadata_20251121163228-20251122.xml
Folder:
TWO RIVERS
List Price:
$50.00
Series:
Achieving ISO/IEC 20000
As low as:
$38.50
Publisher Identifier:
P-PER
Discount Code:
A
Weight:
6.4oz
Imprint:
The Institution of Engineering and Technology
Overview
This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.
