INFLECTION POINT: Leadership Lessons from Turbulent Times

Timely and practical, this book helps understand how businesses survive a downturn and emerge stronger once the recovery begins what is the secret sauce of the company that innovated andaunched more than 40 products in the first six months of the pandemic. How did a home services company train its contractual workforce to keep the highest safety standards when they visited the customer home. How did a stock broking company scale its technology to handle its highest single-day trading. How did a famous fashion designer generate employment in the times when many of his peers wereaying off their artisans. How did real estate move to a virtual world. How did an Internet provider afford to maintain continuity for the thousands working from home. In inflection point, businesseaders across diverse industries andeading companies of different scales share candid accounts on the challenges and opportunities in this new pandemic-stricken world as well as their response aseaders and as individuals. The book features stories of conglomerates such as ITC, shapoorji pallonji group, Manipal hospitals, Emerson automation as well as start-ups such as zerodha, urban company (aka urbanclap), among others. While told from the point of view of the pandemic, each story in this book has many subtleeadershipessons— lessons that will remain true for any future crisis.