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How to Talk to Customers (Create a Great Impression Every Time with MAGIC)
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$26.00
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Product Details
Author:
Diane Berenbaum, Tom Larkin
Format:
Hardcover
Pages:
224
Publisher:
Wiley (March 30, 2007)
Language:
English
Audience:
General/trade
ISBN-13:
9780787987527
Weight:
16.8oz
Case Pack:
20
File:
Wiley-wileyUS_2_1_20260515-20260515.xml
Folder:
Wiley
List Price:
$26.00
As low as:
$24.70
Publisher Identifier:
P-WIL
Discount Code:
D
Dimensions:
7.2" x 9.4" x 1"
Pub Discount:
50
Imprint:
Jossey-Bass
Country of Origin:
United States
Overview
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
