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- Holding the Calm (The Secret to Resolving Conflict and Defusing Tension)
Holding the Calm (The Secret to Resolving Conflict and Defusing Tension)
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$19.95
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Product Details
Author:
Hesha Abrams, Ken Blanchard, Colonel Mark Flitton
Format:
Paperback
Pages:
208
Publisher:
Berrett-Koehler Publishers (July 26, 2022)
Language:
English
ISBN-13:
9781523001934
ISBN-10:
1523001933
Weight:
9oz
Dimensions:
5.5" x 8.5" x 0.5"
File:
RandomHouse-PRH_Book_Company_PRH_PRT_Onix_full_active_D20261004T130711_158010564-20261004.xml
Folder:
RandomHouse
List Price:
$19.95
Case Pack:
48
As low as:
$15.36
Publisher Identifier:
P-RH
Discount Code:
A
QuickShip:
Yes
Audience:
General/trade
Country of Origin:
United States
Pub Discount:
65
Imprint:
Berrett-Koehler Publishers
Overview
Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
Speak into the ears that hear you Be the grown-up in the room Listen to what is not said Create small, winnable victories
Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
Practical, inspirational, and full of accessible tools you can use right now, Holding the Calm proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
