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Good Services (How to Design Services that Work)
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Product Details
Author:
Louise Downe
Format:
Paperback
Pages:
192
Publisher:
Laurence King Publishing (March 3, 2020)
Language:
English
ISBN-13:
9789063695439
ISBN-10:
9063695438
File:
hbgusa-hbgusa_Chronicle_onix30_P10439407_08052026_Complete-20260804.xml
Folder:
hbgusa
List Price:
$23.00
As low as:
$17.71
Publisher Identifier:
P-CHRONICLE
Discount Code:
A
Weight:
11.84oz
Dimensions:
5.3" x 7.75" x 0.8"
Case Pack:
30
Audience:
General/trade
Country of Origin:
Turkey
Pub Discount:
65
Imprint:
BIS Publishers
Overview
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
