Futureshift (How business and brands prepare for what comes next)

“If you don’t plan for the future you want, you get the one that shows up.”

Rita Clifton, Deputy Chair, The John Lewis Partnership

No one can accurately predict the future. But we can all prepare for it.

What lies ahead will be fast-moving, uncertain and filled with challenges – but also rich with opportunity for those bold enough to adapt and evolve. Rapid technological disruption, demographic 'timebombs', geopolitical shifts, fast-changing customer and employee expectations, and the continuing climate crisis will cause headwinds, tailwinds or whirlwinds for businesses depending on their attitude and readiness to change.

For over 30 years, the authors have worked with businesses around the world helping brands grow through better customer and employee experiences, stronger cultures, and sharper strategy. Along the way, they’ve gained a front-row seat to how leaders are thinking about the future.

These insights, plus the ambitions and warnings from 30 interviews with international leaders from industries including technology, retail, automotive, healthcare, finance, sport, energy, and education, combine to create a powerful view of the opportunities and challenges ahead.

This is not a book of predictions. It’s a book about preparation, perspective, and purposeful action – for those determined to build the future, not simply react to it.