- Home
- Business & Economics
- Motivational
- Experience is Everything (Making Every Moment Count in the Age of Customer Expectations)
Experience is Everything (Making Every Moment Count in the Age of Customer Expectations)
List Price:
$28.00
- Availability: Confirm prior to ordering
- Branding: minimum 50 pieces (add’l costs below)
- Check Freight Rates (branded products only)
Branding Options (v), Availability & Lead Times
- 1-Color Imprint: $2.00 ea.
- Promo-Page Insert: $2.50 ea. (full-color printed, single-sided page)
- Belly-Band Wrap: $2.50 ea. (full-color printed)
- Set-Up Charge: $45 per decoration
- Availability: Product availability changes daily, so please confirm your quantity is available prior to placing an order.
- Branded Products: allow 10 business days from proof approval for production. Branding options may be limited or unavailable based on product design or cover artwork.
- Unbranded Products: allow 3-5 business days for shipping. All Unbranded items receive FREE ground shipping in the US. Inquire for international shipping.
- RETURNS/CANCELLATIONS: All orders, branded or unbranded, are NON-CANCELLABLE and NON-RETURNABLE once a purchase order has been received.
Product Details
Author:
Jeannie Walters
Format:
Hardcover
Pages:
224
Publisher:
Forefront Books (April 14, 2026)
Imprint:
Mission Driven Press
Language:
English
Audience:
General/trade
ISBN-13:
9781637634462
ISBN-10:
1637634463
Weight:
11.12oz
Dimensions:
5.375" x 8.375" x 1"
File:
Eloquence-SimonSchuster_08052026_P10441858_onix30_Complete-20260805.xml
List Price:
$28.00
Pub Discount:
65
Case Pack:
28
As low as:
$21.56
Publisher Identifier:
P-SS
Discount Code:
A
Folder:
Eloquence
Overview
In Experience Is Everything, award-winning CX strategist Jeannie Walters shows leaders at every level how to transform everyday interactions into human-centered experiences that inspire loyalty and create lasting impact.
In today’s hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have—it’s the key to growth, trust, and long-term loyalty.
In Experience Is Everything, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you’re a CEO, team leader, or front-line employee, this book equips you to become a true “CX Change Agent”—one who drives positive, measurable results by focusing on human-centered experiences.
With practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step.
This isn’t theory—it’s a roadmap to impact.
Readers will learn how to:
If you’re ready to make every customer interaction count, Experience Is Everything will show you how.
In today’s hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have—it’s the key to growth, trust, and long-term loyalty.
In Experience Is Everything, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you’re a CEO, team leader, or front-line employee, this book equips you to become a true “CX Change Agent”—one who drives positive, measurable results by focusing on human-centered experiences.
With practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step.
This isn’t theory—it’s a roadmap to impact.
Readers will learn how to:
- Distinguish between customer service and customer experience—and lead both effectively
- Create a clear CX Mission Statement to unify and empower teams
- Use customer journey mapping as a strategic, problem-solving tool
- Align CX goals with business outcomes like revenue growth and efficiency
- Build a culture where CX is everyone’s responsibility
- Turn feedback, data, and everyday interactions into loyalty-building moments
If you’re ready to make every customer interaction count, Experience Is Everything will show you how.
