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Customer Service Training
List Price:
$87.99
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Product Details
Author:
Maxine Kamin
Format:
Paperback
Pages:
224
Publisher:
Taylor & Francis (April 25, 2006)
Language:
English
ISBN-13:
9780750663632
ISBN-10:
0750663634
Weight:
14.5oz
Dimensions:
8.25" x 11.6875"
File:
TAYLORFRANCIS-TayFran_260405043614355-20260405.xml
Folder:
TAYLORFRANCIS
List Price:
$87.99
Case Pack:
30
As low as:
$83.59
Publisher Identifier:
P-CRC
Discount Code:
H
Audience:
Professional and scholarly
Country of Origin:
United States
Pub Discount:
30
Imprint:
Routledge
Overview
The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
• create fantastic customer service to meet your specific needs
• raise the bar for service excellence
• become a more effective and efficient facilitator
• ensure training is on target and gets results
“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
• create fantastic customer service to meet your specific needs
• raise the bar for service excellence
• become a more effective and efficient facilitator
• ensure training is on target and gets results
“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
