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Computer Telephony Integration
List Price:
$189.99
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Product Details
Author:
William A. Yarberry, Jr.
Format:
Hardcover
Pages:
432
Publisher:
CRC Press (December 17, 2002)
Imprint:
Auerbach Publications
Language:
English
Audience:
Professional and scholarly
ISBN-13:
9780849314384
ISBN-10:
0849314380
Weight:
27.25oz
Dimensions:
6.125" x 9.1875"
File:
TAYLORFRANCIS-TayFran_261006043558002-20261006.xml
Folder:
TAYLORFRANCIS
List Price:
$189.99
Country of Origin:
United States
Pub Discount:
30
Case Pack:
20
As low as:
$180.49
Publisher Identifier:
P-CRC
Discount Code:
H
Overview
Communications and IT professionals are often asked to make decisions that affect telecommunications services and costs for years. Computer Telephony Integration, Second Edition reduces the anxiety involved in making those decisions by explaining convergence, telephony standards, powerful tools for call centers, IP telephony, infrastructure management tools, and advanced business applications using SS7 and its open system successors. The second edition has expanded chapters on security, cost management, call center technology, and IP telephony. Case studies provide a real world perspective on many of the newest CTI technologies. A basic primer is also provided for those new to the subject.
