Co-Creating Value in Organizations with ITIL 4: A Guide for Consultants, Executives and Managers

Co-creating Value in Organizations with ITIL 4 expands on the principle of value co-creation described in ITIL 4. Based on the author’ s personal experience across different business sectors, he presents valuable insight and practical guidance on how to balance ITIL with real world situations. It is an essential read for every executive who is concerned about the long-term viability and value of their organization. Key topics include: • Why ITIL is more than just IT • Defining value • Balancing organizational values • Balancing supplier value • Delivering value to customers • The value of reporting • Adopting a practice-based approach • Embedding continual service