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Building a Lean Service Enterprise (Reflections of a Lean Management Practitioner)
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Product Details
Author:
Debashis Sarkar
Format:
Hardcover
Pages:
286
Publisher:
Taylor & Francis (December 1, 2016)
Language:
English
ISBN-13:
9781498779593
Weight:
20.5oz
Dimensions:
6.125" x 9.1875"
File:
TAYLORFRANCIS-TayFran_260825152120604-20260825.xml
Folder:
TAYLORFRANCIS
List Price:
$69.99
Case Pack:
24
As low as:
$66.49
Publisher Identifier:
P-CRC
Discount Code:
H
Pub Discount:
30
Audience:
Professional and scholarly
Country of Origin:
United States
Imprint:
Productivity Press
Overview
This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.
