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A Practical Guide to Call Center Technology (Select the Right Systems for Total Customer Satisfaction)
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$66.99
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Product Details
Author:
Andrew Waite
Format:
Paperback
Pages:
504
Publisher:
CRC Press (January 2, 2002)
Language:
English
ISBN-13:
9781578200948
ISBN-10:
1578200946
Weight:
32.875oz
Dimensions:
6" x 9"
File:
TAYLORFRANCIS-TayFran_260403050944986-20260403.xml
Folder:
TAYLORFRANCIS
List Price:
$66.99
Country of Origin:
United States
Case Pack:
55
As low as:
$63.64
Publisher Identifier:
P-CRC
Discount Code:
H
Pub Discount:
30
Audience:
Professional and scholarly
Imprint:
CRC Press
Overview
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
