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- A Hotel Manager's Handbook (189 Techniques for Achieving Exceptional Guest Satisfaction)
A Hotel Manager's Handbook (189 Techniques for Achieving Exceptional Guest Satisfaction)
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$99.99
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Product Details
Author:
Vincent P. Magnini, Carol J. Simon
Format:
Paperback
Pages:
256
Publisher:
Apple Academic Press,CRC Press (December 15, 2015)
Language:
English
ISBN-13:
9781771883481
Weight:
14.125oz
Dimensions:
6" x 9"
File:
TAYLORFRANCIS-TayFran_260319052509388-20260319.xml
Folder:
TAYLORFRANCIS
List Price:
$99.99
Case Pack:
60
As low as:
$94.99
Publisher Identifier:
P-CRC
Discount Code:
H
Pub Discount:
30
Audience:
College/higher education
Country of Origin:
United States
Imprint:
Apple Academic Press
Overview
This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers.
