<![CDATA[The Book Company: New Products - Customer Relations]]> https://www.thebookco.com Thu, 15 Oct 2026 06:53:06 +0000 <![CDATA[How to Manage the IT Help Desk]]> https://www.thebookco.com/how-to-manage-the-it-help-desk-9780750649018 Sat, 10 Oct 2026 22:44:39 +0000 https://www.thebookco.com/how-to-manage-the-it-help-desk-9780750649018 How to Manage the IT Help Desk by Noel Bruton, 9780750649018Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably..

Price: $110.99

]]> How to Manage the IT Help Desk by Noel Bruton, 9780750649018Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably..

Price: $110.99

]]> <![CDATA[How to Manage the IT Help Desk]]> https://www.thebookco.com/how-to-manage-the-it-help-desk-9781138435285 Sat, 10 Oct 2026 22:44:33 +0000 https://www.thebookco.com/how-to-manage-the-it-help-desk-9781138435285 How to Manage the IT Help Desk by Noel Bruton, 9781138435285Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; g..

Price: $280.00

]]> How to Manage the IT Help Desk by Noel Bruton, 9781138435285Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; g..

Price: $280.00

]]> <![CDATA[Anger in the Air (Combating the Air Rage Phenomenon)]]> https://www.thebookco.com/anger-in-the-air-9780754671930 Sat, 10 Oct 2026 20:17:52 +0000 https://www.thebookco.com/anger-in-the-air-9780754671930 Anger in the Air (Combating the Air Rage Phenomenon) by Joyce A. Hunter, 9780754671930Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the qual..

Price: $249.99

]]> Anger in the Air (Combating the Air Rage Phenomenon) by Joyce A. Hunter, 9780754671930Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the qual..

Price: $249.99

]]> <![CDATA[Inbetweeners (How to Translate Tech into Customer Value in the AI Era)]]> https://www.thebookco.com/inbetweeners-9781041408918 Sat, 10 Oct 2026 17:55:13 +0000 https://www.thebookco.com/inbetweeners-9781041408918 Inbetweeners (How to Translate Tech into Customer Value in the AI Era) by Ken Dooley, Elisa Rönkä, 9781041408918

This book introduces the role of "Inbetweeners" in bridging the gap between technical teams and business stakeholders. It examines organizational challenges, explores Agentic AI's impact, and provides frameworks for effective cross-functional collaboration.

Price: $233.99

]]> Inbetweeners (How to Translate Tech into Customer Value in the AI Era) by Ken Dooley, Elisa Rönkä, 9781041408918

This book introduces the role of "Inbetweeners" in bridging the gap between technical teams and business stakeholders. It examines organizational challenges, explores Agentic AI's impact, and provides frameworks for effective cross-functional collaboration.

Price: $233.99

]]> This book introduces the role of "Inbetweeners" in bridging the gap between technical teams and business stakeholders. It examines organizational challenges, explores Agentic AI's impact, and provides frameworks for effective cross-functional collaboration.

]]> <![CDATA[The Handbook of Customer Satisfaction and Loyalty Measurement]]> https://www.thebookco.com/the-handbook-of-customer-satisfaction-and-loyalty-measurement-9780566087448 Fri, 09 Oct 2026 19:00:14 +0000 https://www.thebookco.com/the-handbook-of-customer-satisfaction-and-loyalty-measurement-9780566087448 The Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill, Jim Alexander, 9780566087448The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Price: $189.99

]]> The Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill, Jim Alexander, 9780566087448The third edition of the book offers a thorough guide to collecting and reporting accurate measures of customer satisfaction as well as useful advice on how to use the measures to drive performance improvement.

Price: $189.99

]]> <![CDATA[Managing High-Tech Services Using a CRM Strategy]]> https://www.thebookco.com/managing-high-tech-services-using-a-crm-strategy-9781574443462 Wed, 07 Oct 2026 20:38:02 +0000 https://www.thebookco.com/managing-high-tech-services-using-a-crm-strategy-9781574443462 Managing High-Tech Services Using a CRM Strategy by Donald F. Blumberg, 9781574443462Managing High-Tech Services Using a CRM Strategy provides insight and workable solutions for service business management, derived from a logical and operational framework based upon the service market, not the traditional product-based business model. It covers the entire concept of service busin..

Price: $233.99

]]> Managing High-Tech Services Using a CRM Strategy by Donald F. Blumberg, 9781574443462Managing High-Tech Services Using a CRM Strategy provides insight and workable solutions for service business management, derived from a logical and operational framework based upon the service market, not the traditional product-based business model. It covers the entire concept of service busin..

Price: $233.99

]]> <![CDATA[e-Business - A Jargon-Free Practical Guide]]> https://www.thebookco.com/e-business-a-jargon-free-practical-guide-9781138418783 Wed, 07 Oct 2026 18:52:03 +0000 https://www.thebookco.com/e-business-a-jargon-free-practical-guide-9781138418783 e-Business - A Jargon-Free Practical Guide by James Matthewson, 9781138418783Presents an account of how your business can harness the technology to flourish in the transformed commercial climate of the 21st century. This book provides a practical approach, and demonstrates how and why businesses should adapt their operations to make the very most of the opportunities avail..

Price: $280.00

]]> e-Business - A Jargon-Free Practical Guide by James Matthewson, 9781138418783Presents an account of how your business can harness the technology to flourish in the transformed commercial climate of the 21st century. This book provides a practical approach, and demonstrates how and why businesses should adapt their operations to make the very most of the opportunities avail..

Price: $280.00

]]> <![CDATA[The Dark Side of Emotional Labour]]> https://www.thebookco.com/the-dark-side-of-emotional-labour-9780415829045 Wed, 07 Oct 2026 18:40:06 +0000 https://www.thebookco.com/the-dark-side-of-emotional-labour-9780415829045 The Dark Side of Emotional Labour by Jenna Ward, Robert McMurray, 9780415829045

This book focuses on ‘the dark side’ of emotional labour, exploring the work that is emotionally disturbing, wearying, deeply upsetting and sometimes damaging to those who undertake it.

Price: $233.99

]]> The Dark Side of Emotional Labour by Jenna Ward, Robert McMurray, 9780415829045

This book focuses on ‘the dark side’ of emotional labour, exploring the work that is emotionally disturbing, wearying, deeply upsetting and sometimes damaging to those who undertake it.

Price: $233.99

]]> This book focuses on ‘the dark side’ of emotional labour, exploring the work that is emotionally disturbing, wearying, deeply upsetting and sometimes damaging to those who undertake it.

]]> <![CDATA[Customer Engagement and Digital Business]]> https://www.thebookco.com/customer-engagement-and-digital-business-9781032831626 Tue, 06 Oct 2026 17:19:11 +0000 https://www.thebookco.com/customer-engagement-and-digital-business-9781032831626 Customer Engagement and Digital Business by Jamid Ul Islam, 9781032831626

This book explores the evolving dynamics of customer engagement across a variety of technological, social, and ethical landscapes. It equips scholars, strategists, and digital innovators with conceptual clarity and practical foresight needed to engage meaningfully with today’s empowered, tech-s..

Price: $233.99

]]> Customer Engagement and Digital Business by Jamid Ul Islam, 9781032831626

This book explores the evolving dynamics of customer engagement across a variety of technological, social, and ethical landscapes. It equips scholars, strategists, and digital innovators with conceptual clarity and practical foresight needed to engage meaningfully with today’s empowered, tech-s..

Price: $233.99

]]> This book explores the evolving dynamics of customer engagement across a variety of technological, social, and ethical landscapes. It equips scholars, strategists, and digital innovators with conceptual clarity and practical foresight needed to engage meaningfully with today’s empowered, tech-s..]]> <![CDATA[Customer Engagement and Digital Business]]> https://www.thebookco.com/customer-engagement-and-digital-business-9781032831633 Fri, 02 Oct 2026 16:49:38 +0000 https://www.thebookco.com/customer-engagement-and-digital-business-9781032831633 Customer Engagement and Digital Business by Jamid Ul Islam, 9781032831633

This book explores the evolving dynamics of customer engagement across a variety of technological, social, and ethical landscapes. It equips scholars, strategists, and digital innovators with conceptual clarity and practical foresight needed to engage meaningfully with today’s empowered, tech-s..

Price: $64.99

]]> Customer Engagement and Digital Business by Jamid Ul Islam, 9781032831633

This book explores the evolving dynamics of customer engagement across a variety of technological, social, and ethical landscapes. It equips scholars, strategists, and digital innovators with conceptual clarity and practical foresight needed to engage meaningfully with today’s empowered, tech-s..

Price: $64.99

]]> This book explores the evolving dynamics of customer engagement across a variety of technological, social, and ethical landscapes. It equips scholars, strategists, and digital innovators with conceptual clarity and practical foresight needed to engage meaningfully with today’s empowered, tech-s..]]>