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Empathy In Action (How to Deliver Great Customer Experiences at Scale)

List Price: $32.00
SKU:
9781646870431
Quantity:
Expected release date is Feb 8th 2022
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Overview

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.

While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions.

Empathy is a powerful construct for a better world and a better business. It’s not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

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  • Product Details

    Author:
    Bates Tony, Petouhoff
    Format:
    Hardcover
    Pages:
    195
    Publisher:
    Ideapress Publishing (November 2, 2021)
    Release Date:
    February 8, 2022
    Language:
    English
    Audience:
    General/trade
    ISBN-13:
    9781646870431
    ISBN-10:
    1646870433
    Dimensions:
    6" x 9"
    File:
    IPS-Metadata_Only_Ingram_Publisher_Services_Metadata_20220107123340-20220107.xml
    Folder:
    IPS
    List Price:
    $32.00
    As low as:
    $24.64
    Publisher Identifier:
    P-IPS
    Discount Code:
    B
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