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The Customer Success Pioneer (The first 12 months of your journey into growth)

List Price: $17.99
SKU:
9781788600392
Quantity:
  • Prices shown are for Bulk Books (unbranded)
  • Minimum to Customize Books: 50 copies

Overview

Are you a Customer Success Executive or making your way up the Customer Success ladder? • Do you want to transform churn into maximum recurring revenue and growth? • Are you looking for a clear route to an established framework? • Are you determined to be proactive, rather than constantly firefighting, with your customers? • Is your company invested in or implementing a customer-focused philosophy? If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals. Customer Success - A Pioneer’s Journey is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.

Customizing Options and Pricing (v)

  • Cover Imprint (1-color): $1.00/book
  • Promo-Pages (full-color printed): $2.00 / single-sided page
  • Belly-Band Wrap (full-color printed): $2.00
  • Set-Up Charge: $40 per decoration

Call for higher quantities. Standard turnaround for Customized Books 10 business days from proof approval. Standard turnaround for Bulk Books 3-5 business days. Rush service available. Product availability changes daily. Please confirm your quantity is available prior to placing an order. Customization options may be limited or unavailable based on product design, binding or cover artwork.

  • Product Details

    Author:
    Kellie Lucas
    Format:
    Paperback
    Pages:
    288
    Publisher:
    Global Book Sales (September 8, 2020)
    Language:
    English
    ISBN-13:
    9781788600392
    ISBN-10:
    1788600398
    Dimensions:
    5.5" x 8.5"
    File:
    CONSORTIUM-Metadata_Only_Consortium_Customer_Group_Metadata_20200211160554-20200211.xml
    Folder:
    CONSORTIUM
    List Price:
    $17.99
    As low as:
    $13.31
    Publisher Identifier:
    P-PER
    Discount Code:
    A
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