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Practical Zendesk Administration (A World-Class Customer Service Platform)

List Price: $29.99
SKU:
9781491900697
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  • Prices shown are for Bulk Books (unbranded)
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Overview

Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.

Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company.

  • Apply custom branding to your user-facing support portal
  • Mitigate risk by implementing various Zendesk security features
  • Manage profiles and permissions for users, agents, and administrators
  • Create tickets from email, voice, chat, feedback tabs, and social media
  • Capture and classify help requests through standard and custom fields
  • Use techniques to build an efficient agent support process
  • Automate your business rules in Zendesk to streamline your workflow
  • Provide your customers with self-service support

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Call for higher quantities. Standard turnaround for Customized Books 10 business days from proof approval. Standard turnaround for Bulk Books 3-5 business days. Rush service available. Product availability changes daily. Please confirm your quantity is available prior to placing an order. Customization options may be limited or unavailable based on product design, binding or cover artwork.

  • Product Details

    Author:
    Stafford Vaughan, Anton de Young
    Format:
    Paperback
    Pages:
    196
    Publisher:
    O'Reilly Media (May 25, 2014)
    Language:
    English
    ISBN-13:
    9781491900697
    ISBN-10:
    1491900695
    Dimensions:
    7" x 9.19"
    Case Pack:
    20
    File:
    IPS-Metadata_Only_Ingram_Publisher_Services_Metadata_20190510160542-20190510.xml
    Folder:
    IPS
    List Price:
    $29.99
    As low as:
    $22.19
    Publisher Identifier:
    P-IPS
    Discount Code:
    A
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